Points of Sale
Returns & Shipping Policy
Terms and Conditions
Authenticity & Warranty
Points of Sale
Our Geneva Boutique
Welcome to Czapek! Our first Boutique is now open in the heart of Geneva. Come to visit us, explore our collections and discover unique pieces or exclusive limited editions.
Juwelier Oeke Weimar
Visiting Germany you cannot avoid Weimar. Full of history, both beautiful and at the same time tragic, the city was the home of Schiller, Goethe and a centre of the Bauhaus architectural movement, but also gave name to the short-lived Weimar Republic. Today Weimar is listed as UNESCO world heritage city. Juwelier OEKE, placed right in the old historic market centre, is a family-owned business and will celebrate its 100th Anniversary in 2019. Two generations are working under the guidance of Klemens Hollnack, himself a trained watchmaker. We welcome OEKE as a "Czapek-by-Appointment" partner who will be happy to share his experience in watches. Simply contact us or OEKE direct to make an appointment to see a specific model or the Czapek collection.
Lionel Meylan SA is a family who represents the most beautiful watch brands in the heart of the lakeside city of Vevey. They share their passion and knowledge with their clients and propose a mixture between traditional and modern watchmaking which fits perfectly the Czapek spirit.
The Czapek Sales Agent for North America is Michael Margolis, a watch industry executive known for integrity and great customer service. Please contact him for direct orders or Official Dealership application.
At Oster Jewelers you will find the best selection of watches and jewellery in all of Denver,
Their selection is at the forefront of what is being done in the field of fine watchmaking and their advice will be to guide you in the best way for your future acquisition.
251 Steele Street
Denver, CO 80206 USA
Noble Styling Gallery
Noble Styling Gallery is one of the most edgy watch distributor in Japan. It carries a unique selection of the most original and singular Swiss Haute Horlogerie brands. The team in the Westin Tokyo showroom dedicates a special love to unique Swiss watches and they will help you to choose the best watch for you.
NOBLE STYLING GALLERY
Mita, Meguro-ku, Tokyo 1-4-1
Westin Hotel Tokyo 1st floor
4-2-4 Imaike, Chikusa Ward
Aichi Prefecture 464-0850
The Grassy watch stores are among the most famous in Spain, with a selection of the finest timepieces.
Like the Maison Czapek, Grassy highlights the combination of Art and "Haute Horlogerie".
Jubiler Plucinski is a family run business that provides customers with the most sophisticated jewellery and watchmaking brands renowned worldwide. A dedicated family team is attending the clientele with highest possible standards and delivering the best watchmaking services.
Do you like having everything under one roof? Watchmaker sanctuary Koscom offers the largest assortment of watches in Central Europe. Koscom‘s trained personnel will be happy to help you with finding the right watch for you. Come chat about your wishes over a cup of coffee or a glass of wine; ask, try – foundation of success is your satisfaction.
Chronometrie von Hofen
Born an aristocrat and into a family of jewellers, Alexander von Hofen discovered his passion for special timepieces at an early age. Since then, he established his own business in the heart of Stuttgart offering his distinguished clients a carefully selected choice of brands. His heart beats for the independent brand Czapek. With Chronometrie von Hofen, we have introduced our new bespoke service "Czapek by Appointment": Watch lovers wanting to see and fully experience the Czapek collection of fine watches or a specific model simply have to book an appointment with Alexander von Hofen and we will supply the choice of models requested.
HG Mexico is the reference in terms of independent watchmaking in Mexico.
We are happy to count them among our retailers
The Limited Edition
The Limited Edition is the Online Fine Watch Specialist, focused on independent watch-makers and devoted to the creation of interesting contents for worldwide watch collectors.
Online Independant Watchmakers Boutique
SKOLORR is the upscale online destination, curating the finest independent watchmakers. On SKOLORR, you can shop from us directly in our own brand boutique. An advisory concierge service is on standby to help you find your dream timepiece, and guide you through the process of purchase or personalisation as you desire.
If / When you purchase a timepiece at Czapek.com, the sale made shall be associated with a Czapek official retailer, a with Czapek official agent in your country or region or with the Czapek boutique in Geneva. This retailer or agent will insure that you benefit from the proper customer care and after-sales service. This service will be compensated by Czapek. If there is no official Czapek retailer in the country you live in, you may suggest the retailer of your choice. If not, we may in rare cases proceed with the sale directly. Our Retail Policy is to work hand in hand with the best multi-brand retailers in the world. We know that most watch collectors like to get closer to the manufacture, and we open widely the door to start this conversation and involve them (you!) in the process. Yet retailers play a key role in servicing the clients and fostering the passion for fine watchmaking, so we insist to have them part of the « conversation ». Our approach is « by watchlovers for watchlovers » and we manufacture each piece one by one and for a specific customer… This passion for watchmaking involves the best partners should they be suppliers or retailers. They all take part in the « Czapek family ».
1. Customize your watch
Czapek’s dedication to bespoke timepieces goes back to its very beginnings when François Czapek was a watchmaker of the Napoleon III. Our craftsmen are taking every request in the highest importance, manufacturing timepieces to conform our client’s aesthetic wishes to the point that the watch becomes a true extension of the personality of the wearer. A Czapek watch reveals much more than just time.
2. Checkout your order
Once you configure your Czapek Timepiece and make it absolutely unique, we invite you to proceede to the check-out. Our concierge will keep in contact with you all through out the process of creation of your Czapek timepiece.
3. Receive your watch
You can pick-up your watch at one of our dealer (Oster Jewelers in Denver CO, Von Hofen in Stuttgart, Koscom in Prague, Grassy in Madrid, Horlogers Genevois in Mexico, Lionel Meylan in Vevey, Jubiler Plucinski in Poznan, Noble Styling in Tokyo), or, if there is no Czapek official dealer in the area where you live, your favorite dealer. You can also pick it up in our boutique in Geneva, Rue de la Corraterie 8, or you can receive your Czapek timepiece at your home address. In any case, the purchase of your timepiece shall be always associated with a retailer. Please check our Retail Policy.
Once your order has been placed, we will contact you personally by email or phone in order to check with you the details of your order. We will then inform you of the total price and the costs of shipping and send you a confirmation. Orders will be deemed accepted once the first down payment will have been credited on Czapek’s bank accounts. You can make your payments online using Paypal, Stripe or through a direct transfer. In the case of Direct transfer, you can choose to make the payment in Swiss Francs or Euros. During the 14 days following your order confirmation, you will be able to cancel or change your order. Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery. The final payment will be due when Czapek informs of the actual shipment of the timepiece. Please read the sales conditions for more information. We can reply to your inquiries by e-mail or by phone.
Advanced payments needed for order confirmation
Approximately one-third of the total value of your purchase is required to proceed with a custom order.
Czapek Bank accounts
CHF IBAN : CH16 0483 5143 2954 2100 0
EUROS IBAN : CH79 0483 5143 2954 2200 0
USD IBAN: CH95 0483 5143 2954 2200 3
Name: CZAPEK & Cie SA Genève
Clearing number: 4835
Returns & Shipping Policy
- We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return within 30 days after receiving of the (original) merchandise.
- Please note: a return authorization must be initiated within 30 days of receiving the timepiece and product returned within 10 days of the return authorization being issued. Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or if the 30-day return authorization has passed.
- Personalized timepieces are considered a final sale and cannot be returned for exchange or refund.
- Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned with all the links originally shipped.
- You may also contact us by phone at +41 76 815 1845 to make return arrangements
- After 30 days, all timepieces in need of servicing should be sent to the customer service center and will be covered under the 3 year warranty.
Shipment & Delivery
- During the 14 days following your order confirmation you will be able to cancel or change your order. Due to the fact that each timepiece is custom made, the right of withdrawal is excluded after 14 days.
- Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery.
- The final payment will be due when Czapek informs of the actual shipment of the timepiece.
- To protect your Czapek timepiece, an adult’s signature (21+) is required upon delivery.
- Please refer to your shipping confirmation email from Czapek for exact delivery details.
- For orders totaling over 50,000 CHF, a Czapek Client Services Representative will contact you to arrange for delivery via secure courier.
All the orders are available for shipping worldwide. You also have an option of picking up your timepiece at our Geneva Atelier or at your preferred retailer.
Terms and Conditions
April 26, 2016
Czapek warrants the products for a period of three (3) years as of date of delivery to the final Customer. The warranty applies solely to the Czapek timepiece mentioned in the invoice. Customer shall never open a timepiece delivered by Czapek, even if he may have detected a defect. Should the piece be opened without Czapek’s authorization, the repair (or exchange) of the watch shall be invoiced to the Customer, even though the watch is still under warranty. If the storage conditions or the handling of the timepiece by the Customer should prove to be at fault, the After-Sales service costs will be invoiced to the Customer. If repairs are made within the warranty timeframe, Czapek shall pay all the necessary costs for the after-sale service (transport fees, insurances fees, repair fees, etc… If the repair is no longer within the warranty timeframe, all the aforementioned costs shall be paid by the Customer. In such a case, Czapek shall provide an estimate for the repair and shall give a delivery date. Once the estimate is accepted, Czapek shall repair the watch and return it. Customers shall not send back a watch without prior notice to Czapek by email and without a proper transport insurance. Czapek is sole in charge of the After-Sale Service in its location in Switzerland. To ensure the timepiece remains in excellent working order, Czapek recommends that the owner has a service carried out every 5 years. All other elements shall be defined according to the dispositions of the Swiss Code of Obligations. Execution of payment will be considered as acceptance of the T&C and order confirmation. A five-year warranty extension is available. Price upon request.
CZAPEK & Cie SA 18 rue de la Corraterie CH-1204 – Geneva Switzerland
Authenticity & Warranty
Service, Warranty & After-sales
One of the 3 founders of the revived Czapek, Sebastien, is a watchmaker expert in Timepieces After-Sales servicing, and we have put it as a central element of our long-term success. All Czapek Genève timepieces, sold through retail partners or directly, come with a 3 years international product warranty, one year more than the usual practice in the industry. Our watchmaker will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the servicing of your watch. On top of our own After-sales commitment, we have taken an extra commitment with Chronode, which will provide the movement after-sales components and repair service to our customers for a period of 15 years after the last order we make.
Preserving your Czapek For all mechanical timepieces, good maintenance is key to guarantee the long life of your Czapek. In order to ensure this, we recommend your Czapek be serviced every 4-5 years. In order to minimize wear of your Czapek we recommend the following:
- The Czapek Quai des Bergues and Place Vendôme collections are manually wound. Wind them until you meet significant resistance. Avoid over-winding the crown when winding. When the watch has reached maximum wind, the crown encounters severe resistance to further winding. Stop at this point. Be sure to follow the instructions of your timepiece.
- The Czapek Timepieces have a water resistance of 3 atmos (30 meters) for the gold versions and 5 atm (50 meters) for the Titanium and steel versions. Alligator straps are not water-resistant and will get torn quickly if you use your piece during aquatic activities. We recommend using our rubber strap for these activities, keeping in mind that diving activities should be done with diving watches.
- Avoid extreme temperature changes (above 50C or below -10C) as it might affect the metal components.
- Your timepiece is shock-resistant for everyday use, such as knocks and bumps. However, we strongly advise against exposing your Czapek to heavy shocks (such as might be encountered in sports).
- Avoid direct contact with chemical agents such as detergents and cosmetics, as they may negatively affect your watch or bracelet.
Contact details for Servicing your Czapek
We recommend you contact us directly, then send us your watch. Please find our contact information on the top of this page. Your watch will be serviced by our own technicians.
CZAPEK & CIE SA Commercial Register No. CH-280.3.015.165-7 Vat: CHE-412.202.274
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