Points of Sale
Retail Policy
Purchase process
Returns and warranty
Terms and Conditions
Servicing
Privacy Policy
Cookies Policy
Points of Sale

Our Geneva Boutique
Welcome to Czapek! Our first Boutique is now open in the heart of Geneva. Come to visit us, explore our collections and discover unique pieces or exclusive limited editions.
18 Rue de la Corraterie
1204 Geneva
Switzerland

Bucherer Genève
Bucherer is the leading and biggest watch and jewellery retailer in Europe. As a company steeped in tradition, we offer our international clientele what is probably the most extensive range of Rolex watches available as well as a wide selection of luxury timepieces from other well-known brands.
45, Rue du Rhône
1204 Geneva, Switzerland

Cellini
An independent jeweler for more than 40 years, Cellini offers an unsurpassed selection of watches from the world’s most exclusive brands. Cellini’s far-reaching collection appeals to a wide range of horological enthusiasts, from those searching for their first fine timepiece, to seasoned collectors who appreciate seeing rare watches they can’t find anywhere else.
Cellini Jewelers
430 Park Avenue
New York, NY 10022 USA

Horology Works
The Czapek Sales Agent for North America is Michael Margolis, a watch industry executive known for integrity and great customer service. Please contact him for direct orders or Official Dealership application.

Topper Fine Jewelers
In the heart of Silicon Valley, Topper Fine Jewelers is a family-owned store in the charming town of Burlingame, California. We are located half way in-between San Francisco and San Jose.
Topper Jewelers
1315 Burlingame Ave,
Burlingame,
California 94010

Oster Jewelers
At Oster Jewelers you will find the best selection of watches and jewellery in all of Denver,
Their selection is at the forefront of what is being done in the field of fine watchmaking and their advice will be to guide you in the best way for your future acquisition.

Exquisite Timepieces
Our store is a brick and mortar store located in Naples, Florida. We are Authorized Dealers of the World's Finest Timepieces & Accessories. We are members of Jewelers of America & Better Business Bureau®
4380 Gulfshore Blvd., N. Suite 800 Naples, Fl 34103
USA

Bandiera Jewellers
Bandiera Jewellers combines passion for old-world craftsmanship and modern luxury. The foundation of our family business is built on tradition. We are an independent and family-owned business. Our reputation is founded on well-forged family values and quality service.
Bandiera Jewellers
7777 Weston Road, Vaughn, ON 4L4 0G9

Reijersen Juweliers
Reijersen Juweliers is located in one of the smallest and oldest cities of the Netherlands: Oudewater
They call themselves Gastronomical Jewelers, since the store is equipped with a coffee- and wine-bar where beautiful lunches and dinners are being served.
The collection looks like the menu of an haute cuisine restaurant as well….
Specialised in niche and delicate brands, always with a very complete and wide stock of all brands.
They are very enthusiastic and proud representatives of the Czapek masterpieces for the Netherlands
Korte Havenstraat 16
3421AG Oudewater

Prosper
Prosper is above all the story of a district bubbling with creativity and energy, the Dansaert district. Initiated by watchmaking and jewelry enthusiasts, Prosper is 3 unexpected points of sale that give pride of place to major luxury houses along with local designers. A unique experience in the heart of Brussels where surprise and discovery are always the watchword.

James Porter & Son
James Porter & Son is a 5th generation, independent family owned and operated business, founded in 1858.
The watch boutique is located in the famous Argyll Arcade in Glasgow, where we specialise in Independent brands from Switzerland, Germany and Japan, building community and engagement with watch enthusiasts and collectors globally.
Customer service is at the core of what we deliver.
24-26 Argyll Arcade, Glasgow G2 8BA, United Kingdom

Junge & Co
Norway's distinguished destination for exquisite, independent watch craftsmanship. As the home of unique and timeless watches, we're proud to represent the essence of the sublime design ethos blended with the spirit of independent watchmaking.

INDP Watches
INDP Watches, we are located in the heart of Stockholm Sweden and we are authorized dealer of the worlds best Independent brands.

PRJKT8
Born in 2016, PRJKT8 is a concept watch store showcasing the independent watchmakers in Bahrain. The reason for the name was simple: a fun project, spelled in the German form as an homage to the brand from Zurich that started it all and "8" for the number of years it took to realise the dream. PRJKT8 is not the typical watch shop you would find in the Middle East. We are proud to have a small dedicated team that are here to help our clients find the right watch for them. We focus on customer experience, no matter the budget. We offer an eclectic collection from entry level to the peak of independent haute horology.

Sincere
Sincere Watch Limited is Singapore’s oldest name in luxury watch retail. Beginning from a humble venture in 1954, it has since blossomed spectacularly into a leading retailer and distributor of the world’s top watch brands in Asia. As a premier watch specialist, Sincere Watch unveils the concept of SHH to discerning watch collectors, offering the best from the world of high-end watchmaking and an provides an elevated luxury retail experience. The flagship store is located at Asia's leading luxury mall, Marina Bay Sands in Singapore.
SHH Boutique, The Shoppes at Marina Bay Sands, Casino Level B2M-201

West Wood Time x Yishi
The top class salon and home for all independent watches, located in the heart of Beijing.
Wechat: yishi_yake

Oriental Watch Company
Oriental Watch Holdings Limited is the first watch retailer listed on the Main Board of the Stock Exchange of Hong Kong Limited. Over the years, the Group has developed an extensive retail shop network in the Greater China area, and has become one of the largest watch retailers renowned of its reputation, credibility, and scale.
The Group currently carries around a hundred prestigious brands, in particular, famous Swiss brands such as Rolex, Tudor, Piaget, Vacheron Constantin, IWC, Jaeger-LeCoultre, Girard Perregaux, Longines, Omega, Czapek, etc.
Taking pride in striding through half century, we build our future with sincerity’ serves the motto that best reflects the Group’s heritage. With experienced management and operation teams, the Group has established close relationships with the customers. Upholding a high retail standard, the Group has also won the trust and support from and established an unbreakable relationship with the leading watch brands.
G/F & 1/F, Loke Yew Building 50 Queen’s Road C., Central Hong Kong MTR Central Station Exit D2
Shop B & C, G/F., Hennessy Apartments, 488 Hennessy Road Causeway Bay, Hong Kong MTR Causeway Bay Station Exit B

Min International
Min International is the leading specialist in high-end, independent watch brands for the Korean market.

Yoshida
Since the establishment of our business in 1920, our policy has always been to be honest with our customers and YOSHIDA set up this store along Koshu Street in Hatagaya, Shibuya-ku, Tokyo. Our store has had many visitors over the years. In 2020, YOSHIDA proudly celebrated its 100th anniversary. We will strive to maintain our integrity and continue to proudly serve our customers into the future.
2-13-5 Hatagaya, Shibuya-ku, Tokyo 151-0072

GMT Great Masters of Time
The concept behind Great Masters of Time (GMT) was born in 2007 when the first boutique opened in Porto Cervo to select, promote, and showcase a full range of non-traditional watches and properly show to all watch collectors the mechanics and the non-conventional, elegant style features of the Maison directed by ingenious Masters of Time.
In February 2010, GMT brought its concept into a new multi brand boutique in Corso Magenta 11, located in the historical centre of Milan, which rapidly became the best leading destination to discover High-End Independent Watchmaking and International Jewelery brands in town.
2021 marks a further development for GMT with the opening of the new Flagship boutique in Milan – via della Spiga 25 – in the heart of the Fashion district.
This is an important step for GMT that highlights the constant evolution and research made through the years while strengthening its role as a landmark for Independent Watchmaking and High-End Jewelery.
Today GMT Great Masters of Time is owned by the third generation of the family led by the exact same passion that allowed it to weave its name with the history of Swiss watchmaking.
GMT Great Masters of Time
Via della Spiga, 25 - 20121 Milano
Daimaru Shinsaibashi
The watch salon on the 6th floor of the main building of Daimaru Shinsaibashi Department store, which was reopened in September 2019. The salon is full of prestigious brands from around the world that can be casually enjoyed from high-end mechanical watches. Customers can see a wide variety of brands in a relaxed and calm atmosphere. Please drop in our salon.

Kijinkan
At the watch specialty store "Kijinkan" in Osaka, we do not handle parallel products at all, but only sell "genuine products" through authorized manufacturers.
The world's best mechanical watches such as Panerai, Ulysse Nardin, Blancpain, Glashütte Original, Czapek, Parmigiani Fleurier, Corum, Armin Stroem, Lang & Heine, Porsche Design, De Betune, etc. We only handle it.
In addition, staff who understand the concept and product knowledge of each brand and have related qualifications will convey the appeal of the product so that customers can purchase with confidence.
At the showrooms in Nipponbashi, Osaka, we fully express the brand's world view and always have abundant inventory.
2-7-10 Nipponbashi, Chuo-ku, Osaka Nihonbashi Exiles Building 1F / 2F
Tanaka Jewelry & Watch
In 2020, Tanaka Jewelry & Watch celebrated the 75th anniversary.
As a long-established watch specialty store, they have the largest selection of watches in Tokai area, and their experienced staff with abundant specialized knowledge will carefully advise their customers. The store is located in a quiet residential area of Imaike, Nagoya, and the interior has a cozy atmosphere.

Chrono Theory
Produced by Chronopeace, one of the world's leading watch collectors, who is the first person in the world to have multiple Swiss watch brands create limited edition models bearing his name. In addition to nearly 100 watches, the store also offers a wide range of related products such as cases and winders, making it the only boutique salon in the world where you can enjoy his personal collection and rare watches not normally found outside of Chrono Theory. It is also a place where you can share stories about watches and provide services from the customer’s point of view by applying our original coating service to watches. We have stores in Ginza, Tokyo and Higashi-Shinsaibashi, Osaka, two of Japan's major cities, as a place where people can gather to communicate about watches regardless of brands, and we will support you to enhance your individuality and tastes about watches.
〒104-0061 6-7-19 Ginza, Chuo-ku, Tokyo
Namiki Watch Street Mikuni Ginza Building 3F
〒542-0083 2-8-7 Higashishinsaibashi, Chuo-ku, Osaka-city
Nippoh N-STREET 1F 6
Hayashi Tokeiho
The shop is full of old-fashioned treasures. not only the clock but also a small ashtray and the figurine go. if you are visiting the store for the first time, this mysterious space that will surely not hide your confusion in a good sense is unique to forest clocks that value good old things. in-store photos and its unique retro feeling further enhances the watches that are proud of the forest clock. "real" is truly noble, confident and fascinating. in the showcase, the watches arranged casually said each of them, "i am the most beautiful" and "try to wrap yourself around your arm as soon as possible"... fascinate us.
Isetan Shinjuku Store
Watch shop on the 5th floor of Isetan Shinjuku Main Building has a wide range of products from long-established watch maisons in Japan and overseas to fashion watch brands suitable for women’s wrists. The shop is produced by Shellman, an antique watch shop in Tokyo, Ginza, collects about 20 brands of independent watchmakers and small maisons. In addition to rare watch brands, you can also meet limited and special models.

Swiss Gallery
Jassem Iskander is a third-generation fine jeweller and watch enthusiast. At a young age he started trading in luxury product including watches and jewellery whilst learning directly from his father the finer details of the industry.
With over 37 years’ experience, he now brings all his knowledge and expertise to Swiss Gallery: hand-selecting each luxury piece with a meticulous eye for design and craftsmanship. He builds strong, lasting relationships with all his customers and ensures they are looked after by his expert team of staff around the world.
His vision to become the premier agency for the finest timepieces and jewellery in the world starts here at Swiss Gallery.
JW Marriot Grosvenor House, Park Ln London W1K 7TN

Juwelier Seilnacht
Juwelier Seilnacht just celebrated their 120th birthday, still at the original address in the University city of Freiburg, where the business was founded in 1900. Joined by his son Alexander, Matthias Lewalter is ready to continue the family tradition with competence and love for watches. Their deep understanding of the history of watchmaking and the interest in mechanical innovations made it easy for them to fall for Czapek´s new micro-rotor movement SXH5.
The Czapek collection can be experienced by appointment.
Juwelier Seilnacht
Rathausgasse 7
79098 Freiburg
Germany

Bachmann & Scher
Situated just around the corner from famous Hotel Bayrischer Hof in the historic old part of Munich, the two partners Thomas Bachmann and Joram Scher setup their business in 1991, turning their passion for watches into a successful business. Since then they have developed a more than national reputation for watch competence, while staying true to their independence. Being experts for fine vintage and new rare watches it was easy to fall for the Czapek concept of "Collecting Rare People". Always enthused by technical materpieces, the exclusive SHX3 Chronograph movement and the latest arrival, the "Antarctique" with the new micorotor powered movement made them join our team of "Rare People", inviting watch lovers to make their appointment or simply come along to experience the Czapek collection.
Kardinal-Faulhaber-Straße 14A, 80333 München
Germany

Juwelier Becker Hamburg
Founded in 1875, Becker can be called a "Hamburg institution" for high-level watches and jewelry. Prominently located at "Gänsemarkt" right in the old center of Hamburg and close the town hall, Becker is still a traditional family business, run by the Giercke family since the 1940s. Jan Giercke, part of the third family generation of Jewellers, just joined the company and shares with his father Nicolaus the love for both rare and precious timepieces. No surprise they quickly fell for the exclusive Czapek collection and joined our team of "Czapek by Appointment" partners. The competent team at Becker welcomes you to make your personal appointment to see specific models or the whole Czapek collection.

Noble Styling Gallery
Noble Styling Gallery is one of the most edgy watch distributor in Japan. It carries a unique selection of the most original and singular Swiss Haute Horlogerie brands. The team in the Westin Tokyo showroom dedicates a special love to unique Swiss watches and they will help you to choose the best watch for you.

C. W. Sellors Jura Watches
Established in 1979, Jura Watches is a family run independent luxury watch retailer with over 40 years experience in the industry. The firm is staffed by trained luxury watch specialists, with stores located throughout the UK and a dedicated online watch shop.
As one of the UK’s leading online watch stores, Jura Watches, showcases best-selling brands, alongside new and emerging products from up and coming watch manufacturers.
10 Queen Victoria Street,
Victoria Quarter,
Leeds, LS1 6BE

Cristilli
The history of Cristilli began in September 1955 in Rome, when Maurizio Cristilli took his first steps into the world of jewellery. After years of apprenticeship in the art of gem-setting, he started working with the most important Roman jewellers of that time. In 1968 he opened his first boutique in Rome, in the centre of the Parioli district, flanked by his wife Rita. Over the years new openings followed and a wider public, including local and international entrepreneurs, industrials and personalities from the entertainment world, soon became passionate about his handmade jewellery creations. In 1994 the store moved to Largo A. Sarti 1, in the Flaminio district. With the arrival of his son Gianluca, a high-end and artisan watchmaking lover, Cristilli introduced the most exclusive watch brands, always offering the same professionalism and expertise.
Largo Antonio Sarti, 1, 00196 Roma RM, Italie

Lionel Meylan
Lionel Meylan SA is a family who represents the most beautiful watch brands in the heart of the lakeside city of Vevey. They share their passion and knowledge with their clients and propose a mixture between traditional and modern watchmaking which fits perfectly the Czapek spirit.
LIONEL MEYLAN SA
Rue des Deux-Marchés 34
1800 Vevey
Switzerland

Grassy
The Grassy watch stores are among the most famous in Spain, with a selection of the finest timepieces.
Like the Maison Czapek, Grassy highlights the combination of Art and "Haute Horlogerie".

Jubiler Plucinski
Jubiler Plucinski is a family run business that provides customers with the most sophisticated jewellery and watchmaking brands renowned worldwide. A dedicated family team is attending the clientele with highest possible standards and delivering the best watchmaking services.

Horloger Genevois
HG Mexico is the reference in terms of independent watchmaking in Mexico.
We are happy to count them among our retailers
Corporativo Paseo Interlomas
Vialidad de la Barranca #6 , Piso 4
Col. Valle de las Palmas Huixquilucan, Estado de México, C.P. 52787
Retail Policy
If you purchase a timepiece at Czapek.com, the sale made shall be associated with a Czapek official retailer, or with the Czapek agent or distributor in your country, or with the Czapek boutique in Geneva. This retailer, agent, distributor or boutique will insure that you benefit from the proper customer care and after-sales service. This service is compensated by Czapek. If there is no official Czapek retailer in the country you live in, we shall proceed with the sale directly through our Geneva boutique.
Our Retail Policy is to work hand in hand with the best multi-brand retailers in the world. We know that most watch collectors like to get closer to the manufacture, and we open widely the door to start this conversation and involve you in the process. Yet retailers play a key role in servicing the clients and fostering the passion for fine watchmaking, so we insist to have them part of the « conversation ». Our approach is « by watchlovers for watchlovers » and we manufacture each piece one by one, each time for a specific customer… This passion for watchmaking involves the best partners should they be suppliers or retailers. They all take part in the « Czapek family ».
Purchase process
1. chose your watch and its options
Choose your favorite Czapek timepiece and its options (if available). If it is not on subscription only, our concierge will send you a quotation that you will be kindly invited to validate.
2. Place your order
Placing an orders
To order your watch, a deposit representing approximately 30% of the final price is required to confirm your interest.
As soon as your deposit is executed, we will send you an advance payment receipt and an order confirmation. It is your responsibility to review the order confirmation. If you have any questions or concerns or if an order confirmation does not reflect your intentions, you should contact us at [email protected] without delay. Within 7 months of the Order Confirmation Date and at least 6 months before your manufacturing date we will inform you about the tentative manufacturing date that we have allocated to your order.
Your manufacturing date is the date we proceed to the final encasing of your watch. It will be stated in your timepiece passport (the ID card for a watch, to prove its authenticity, record services and repairs but serves also as a warranty card). Once this operation is completed, your watch will be tested for a couple of weeks. Therefore, you can expect a delivery 3 to 4 weeks after your manufacturing date.
Should you change your mind and cancel your order within 14 days, we will refund the full amount.
If you decide to cancel your order later, part of your deposit will no longer be refundable according to the following scale:
- After 14 days, your deposit minus 10% and inherent banking fees is refunded,
- 6 months before your manufacturing date: 50% of your deposit minus inherent banking fees is refunded,
- 3 months before your manufacturing date: your deposit is forfeited.
To cancel your order, you must contact us at [email protected].
One week before the delivery of your timepiece, we will send you your final invoice and ask you to proceed with the payment.
We try our best to respect your manufacturing date but delays sometimes occur due to circumstances outside our control. A delay of 6 months or more with respect to the tentative manufacturing date does not entitle to a refund without penalty. Should you request a cancellation during this period, the full deposit minus 10% banking fees will be refunded.
All orders made through our Direct Sales Chanel that have been manufactured but not been fully paid and / or collected three months after the manufacturing date can be sold to another customer. No refund can then be claimed.
Product availability and order acceptance
We reserve the right to refuse or cancel an order in case of serious doubts about the customer’s compliance with these terms and conditions or in case of arrears.
All orders placed through our Direct Sales Chanel are subject to availability and acceptance of such orders by us. Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Prices, Taxes & Duties
All prices displayed on this website, in any Czapek documents or in any communication support (email, whatsapp messages, phone) are not contractual and can be modified at any time. Only quotes or order acknowledgements (order confirmation) issued by Czapek & Cie are contractual. The relevant prices are our international prices in CHF and do not include any taxes.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written quote or an order confirmation may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you to reconfirm your order.
In case your purchase is delivered in another country than Switzerland, you might be requested by your country’s customs authorities to pay local VAT or/and other taxes before delivery can occur. This is usually collected by our carrier during the importation process but also by your country authorities.
For US customers, an additional 3% is added to the total amount to cover the cost for US importation duties, directly paid by Czapek.
7.7% Swiss VAT is applied and added to all purchases made in Switzerland.
If you are not a Swiss resident and are buying / picking up your purchase in Switzerland, you can claim for a full VAT refund on leaving the country. This tax refund will be made by Czapek & Cie SA only after Swiss customs have checked, approved and returned to Czapek & Cie your tax refund documents. Failure to comply with this process will result in the loss of your tax refund rights.
The declaration of your purchases made in Switzerland to your country of residence customs authorities is your sole responsibility.
3. Receive your watch
In order to organize delivery, we will contact you as soon as your watch is ready. All orders are available for shipping almost worldwide:
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Middle East: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates
Asia: China, Hong Kong, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, South Korea
Americas: Canada, Mexico, United States of America
Oceania: Australia, New Zealand
If your country is not listed above, please contact us at [email protected]
You also have the option of picking up your timepiece at our Geneva Boutique or at your preferred Czapek retailer in your country of residence. You can find our points of sale list here:
https://czapek.com/customer-care-service/#points-of-sale
Shipping costs and insurances in relation with a watch purchase are included in the final price stated in your quote or order confirmation, (this excludes all services, accessories or repairs not covered by our international warranty).
Returns and warranty
We do not offer returns, exchanges or refunds for products purchased via our website or the Czapek & Cie Geneva boutique. This does not affect your consumer rights in respect of defective products.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Products are covered by the applicable Czapek & Cie warranty: All Czapek Genève timepieces, sold through retail partners or directly, come with a 3-year international product warranty. Our watchmakers will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the repair of your watch.
Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned immediately with all the links originally shipped if they are found defective.
Terms and Conditions
March 2023
Application and modifications of Czapek & Cie Terms and Conditions.
Please read these Terms & Conditions carefully. These Terms & Conditions are applicable to any order placed through our website or one of our Czapek Direct Sales representatives. Please note that before placing an order for products or services, you will be asked to agree to these Terms & Conditions. Sales concluded through third parties (such as authorized retailers) are not subject to these Terms & Conditions.
We may make changes from time to time to these Terms & Conditions please check back regularly to keep informed of updates. The latest version of these Terms & Conditions will always be available on our website. Any new version shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. By placing an order, you automatically agree to all current Czapek & Cie Terms & Conditions.
Any changes to these Terms & Conditions made after you have placed an order will not affect that order and your relationship with Czapek & Cie, except as may be required by applicable law. Once your order is confirmed, all Terms & Conditions, including prices and refund policies, are fixed and will remain in force, even in case of modifications made after your order date.
For any questions regarding these Terms & Conditions, please contact us at [email protected].
Purchasing eligibility
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in a country that we ship to, may order products through the Direct Sales Chanel. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Terms & Conditions.
By placing an order through the Direct Sales Chanel, you accept to refrain from reselling the product within a period of 12 months starting on the day the product is leaving our Atelier (Shipment Date) and you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
Placing an orders
To order your watch, a deposit representing approximately 30% of the final price is required to confirm your interest.
As soon as your deposit is executed, we will send you an advance payment receipt and an order confirmation. It is your responsibility to review the order confirmation. If you have any questions or concerns or if an order confirmation does not reflect your intentions, you should contact us at [email protected] without delay. Within 7 months of the Order Confirmation Date and at least 6 months before your manufacturing date we will inform you about the tentative manufacturing date that we have allocated to your order.
Your manufacturing date is the date we proceed to the final encasing of your watch. It will be stated in your timepiece passport (the ID card for a watch, to prove its authenticity, record services and repairs but serves also as a warranty card). Once this operation is completed, your watch will be tested for a couple of weeks. Therefore, you can expect a delivery 3 to 4 weeks after your manufacturing date.
Should you change your mind and cancel your order within 14 days, we will refund the full amount.
If you decide to cancel your order later, part of your deposit will no longer be refundable according to the following scale:
- After 14 days, your deposit minus 10% and inherent banking fees is refunded,
- 6 months before your manufacturing date: 50% of your deposit minus inherent banking fees is refunded,
- 3 months before your manufacturing date: your deposit is forfeited.
To cancel your order, you must contact us at [email protected].
One week before the delivery of your timepiece, we will send you your final invoice and ask you to proceed with the payment.
We try our best to respect your manufacturing date but delays sometimes occur due to circumstances outside our control. A delay of 6 months or more with respect to the tentative manufacturing date does not entitle to a refund without penalty. Should you request a cancellation during this period, the full deposit minus 10% banking fees will be refunded.
All orders made through our Direct Sales Chanel that have been manufactured but not been fully paid and / or collected three months after the manufacturing date can be sold to another customer. No refund can then be claimed.
Product availability and order acceptance
We reserve the right to refuse or cancel an order in case of serious doubts about the customer’s compliance with these terms and conditions or in case of arrears.
All orders placed through our Direct Sales Chanel are subject to availability and acceptance of such orders by us. Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Prices, Taxes & Duties
All prices displayed on this website, in any Czapek documents or in any communication support (email, whatsapp messages, phone) are not contractual and can be modified at any time. Only quotes or order acknowledgements (order confirmation) issued by Czapek & Cie are contractual. The relevant prices are our international prices in CHF and do not include any taxes.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written quote or an order confirmation may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you to reconfirm your order.
In case your purchase is delivered in another country than Switzerland, you might be requested by your country’s customs authorities to pay local VAT or/and other taxes before delivery can occur. This is usually collected by our carrier during the importation process but also by your country authorities.
For US customers, an additional 3% is added to the total amount to cover the cost for US importation duties, directly paid by Czapek.
7.7% Swiss VAT is applied and added to all purchases made in Switzerland.
If you are not a Swiss resident and are buying / picking up your purchase in Switzerland, you can claim for a full VAT refund on leaving the country. This tax refund will be made by Czapek & Cie SA only after Swiss customs have checked, approved and returned to Czapek & Cie your tax refund documents. Failure to comply with this process will result in the loss of your tax refund rights.
The declaration of your purchases made in Switzerland to your country of residence customs authorities is your sole responsibility.
Deliveries
In order to organize delivery, we will contact you as soon as your watch is ready. All orders are available for shipping almost worldwide:
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Middle East: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates
Asia: China, Hong Kong, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, South Korea
Americas: Canada, Mexico, United States of America
Oceania: Australia, New Zealand
If your country is not listed above, please contact us at [email protected]
You also have the option of picking up your timepiece at our Geneva Boutique or at your preferred Czapek retailer in your country of residence. You can find our points of sale list here:
https://czapek.com/customer-care-service/#points-of-sale
Shipping costs and insurances in relation with a watch purchase are included in the final price stated in your quote or order confirmation, (this excludes all services, accessories or repairs not covered by our international warranty).
If you order several products, we will ship the order only once all products are available (there will be no partial shipments unless otherwise communicated to you).
Returns and warranty
We do not offer returns, exchanges or refunds for products purchased via our website or the Czapek & Cie Geneva boutique. This does not affect your consumer rights in respect of defective products.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Products are covered by the applicable Czapek & Cie warranty: All Czapek Genève timepieces, sold through retail partners or directly, come with a 3-year international product warranty. Our watchmakers will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the repair of your watch.
Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned immediately with all the links originally shipped if they are found defective.
Liability
We undertake to use our best endeavors to provide you with the best possible service quality consistent with the work done by all our staff. However, we cannot be held liable for any delay in delivering ordered articles, in particular for any delay in delivery of these articles by post, our order delivery partner, or its international partners.
Despite our vigilance and all the precautions taken by us in dealing with our partners to make you benefit from our services, we do not guarantee the absence of any disruption in the operation of our website and its parts. Consequently, we decline any liability for direct or indirect prejudice which may result from access to, or use of, our website or some of its elements, just as we decline any liability which may result from the impossibility of accessing or using our website, such as breakdowns or interruptions, network overloaded, distortion of messages, deliberate clogging of the electronic network by third parties, access interrupted or rendered inoperable by network operators making it impossible for us to process your order in due time. Similarly, we decline all liability for all risks associated with the installation of software permitting consultation of our website or for any damage resulting from errors in transmission, technical faults, overload or interruptions of communications.
We have made all the necessary arrangements to ensure the security of your payments by credit card with our partner Stripe (www.stripe.com). However, we decline any liability for the use of this payment facility. In particular, you recognize that we cannot be liable for loss caused to you as a result of transmission errors, impersonation, forgery, hacking or deciphering by unauthorized persons or authorities (Swiss or foreign).
Applicable law
These Terms & Conditions are exclusively subject to Swiss law, but excluding the United Nations Convention on Contracts for the International Sale of Goods. The sole place of jurisdiction shall be Geneva, Switzerland, subject to mandatory places of jurisdiction as provided by law.
Each provision of these terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and not affect the enforceability of any of the other provisions of these terms.
Servicing
Servicing
Preserving your Czapek For all mechanical timepieces, good maintenance is key to guarantee the long life of your Czapek. In order to ensure this, we recommend your Czapek be serviced every 4-5 years. In order to minimize wear of your Czapek we recommend the following:
- The Czapek Quai des Brgues and Place Vendôme collections are manually wound. Wind them until you meet significant resistance. Avoid over-winding the crown when winding. When the watch has reached maximum wind, the crown encounters severe resistance to further winding. Stop at this point. Be sure to follow the instructions of your timepiece.
- The Czapek Timepieces have a water resistance of 3 atmos (30 meters) for the gold versions and 5 atm (50 meters) for the Titanium and steel versions. Steel models of the Antarctique collection have a water resisitance of 12 atmos (120 meters). Alligator straps are not water-resistant and will get torn quickly if you use your piece during aquatic activities. We recommend using our rubber strap for these activities, keeping in mind that diving activities should be done with diving watches.
- Avoid extreme temperature changes (above 50C or below -10C) as it might affect the metal components.
- Your timepiece is shock-resistant for everyday use, such as knocks and bumps. However, we strongly advise against exposing your Czapek to heavy shocks (such as might be encountered in sports).
- Avoid direct contact with chemical agents such as detergents and cosmetics, as they may negatively affect your watch or bracelet.
Contact details for Servicing your Czapek
We recommend you contact us directly, then send us your watch. Please find our contact information on the top of this page. Your watch will be serviced by our own technicians.
Privacy Policy
CZAPEK & CIE SA Commercial Register No. CH-280.3.015.165-7 Vat: CHE-412.202.274
Privacy
Czapek is committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of www.czapek.com (the ‘Site’) is to tell you what information we gather and ensure that you understand and consent to Czapek’s uses of information you provide. We may occasionally modify the Privacy Policy and will post the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. We may let you know via the homepage when this happens but you should check the policy frequently to read the latest Privacy Policy. Please note that the Site (www.czapek.ch) contains links to and from other sites. We are not responsible for the privacy practices or the content of other sites whether or not we provide you with a link from this Site to such third party sites. The information practices of those other sites are not covered by this Privacy Policy. We set out below answers to frequently asked questions regarding Czapek’s Privacy Policy.
What information do we collect? How do we use it?
When you visit certain parts of the Site and/or contact us, we may ask you for certain information such as contact information and your email address. This information is stored in our database. Subject to the uses of this information to which you have consented, the database enables Czapek to provide you with information you request from us. We may also use your personal information to track activity on the Site. We do this in order to serve you better as we understand how you and other visitors use the Site. When we collect personal information we make an effort to include a link to this Privacy Policy on that page. We will only use your information for the purposes set out below if you have indicated that you wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know by contacting us at [email protected]. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. From time to time we would like to use the information you supply to us for:
- Responding to feedback.
- Informing you about new content on the Site.
We also use technology which allows us to track visitors to the Site so that we can understand how you and other visitors use it.
Security
We are committed to using our best efforts to maintaining the security of your personal information. Although we use our best efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site. Notice to minors This Site is intended for use by adults. If you are under 16 please do not send us any personal information including your email details. If you would like to contact us please do so through a parent or legal guardian (ask them to email us on your behalf). If you are a parent or legal guardian of a child who has submitted us with personal information, please let us know by contacting us at [email protected]. We will delete such personally identifiable information from our database as soon as possible following our receipt of any such notice.
Access to your information
Where required under local law, we will, upon request and payment of any fee stipulated by local law, provide you with all the information we hold about you and which we are obliged to disclose to you. In making this request, please contact [email protected] and specify that you require disclosure of your personal information.
Do we share the information we receive?
Czapek will not share any personal information that is provided on the site.
Are there any security issues?
We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems. It is our policy to virus check documents and files before they are posted on this Site. However, we cannot guarantee that documents or files downloaded from this Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this Site. You must not post or provide to us via this Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this Site. Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.