Customer Care Service

If you purchase a timepiece at Czapek.com, the sale made shall be associated with a Czapek official retailer, or with the Czapek agent or distributor in your country, or with the Czapek boutique in Geneva. This retailer, agent, distributor or boutique will insure that you benefit from the proper customer care and after-sales service. This service is compensated by Czapek. If there is no official Czapek retailer in the country you live in, you may suggest the retailer of your choice. If not, we shall proceed with the sale directly through our Geneva boutique.

Our Retail Policy is to work hand in hand with the best multi-brand retailers in the world. We know that most watch collectors like to get closer to the manufacture, and we open widely the door to start this conversation and involve you in the process. Yet retailers play a key role in servicing the clients and fostering the passion for fine watchmaking, so we insist to have them part of the « conversation ». Our approach is « by watchlovers for watchlovers » and we manufacture each piece one by one, each time for a specific customer… This passion for watchmaking involves the best partners should they be suppliers or retailers. They all take part in the « Czapek family ».

1. Customize your watch

Czapek’s dedication to bespoke timepieces goes back to its very beginnings when François Czapek was a watchmaker of the Napoleon III. Our craftsmen are taking every request in the highest importance, manufacturing timepieces to conform our client’s aesthetic wishes to the point that the watch becomes a true extension of the personality of the wearer. A Czapek watch reveals much more than just time.

2. Checkout your order

Once you configure your Czapek Timepiece and make it absolutely unique, we invite you to proceede to the check-out. Our concierge will keep in contact with you all through out the process of creation of your Czapek timepiece.

3. Receive your watch

You can pick-up your watch at one of our dealer, or, if there is no Czapek official dealer in the area where you live, your favorite dealer. You can also pick it up in our boutique in Geneva, Rue de la Corraterie 18, or you can receive your Czapek timepiece at your home address. In any case, the purchase of your timepiece shall be always associated with a retailer. Please check our Retail Policy.

Concierge Services

Once your order has been placed, we will contact you personally by email or phone in order to check with you the details of your order. We will then inform you of the total price and the costs of shipping and send you a confirmation. Orders will be deemed accepted once the first down payment will have been credited on Czapek’s bank accounts. You can make your payments online using Paypal, Stripe or through a direct transfer. In the case of Direct transfer, you can choose to make the payment in Swiss Francs or Euros. During the 14 days following your order confirmation, you will be able to cancel or change your order. Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery. The final payment will be due when Czapek informs of the actual shipment of the timepiece. Please read the sales conditions for more information. We can reply to your inquiries by e-mail or by phone. 

Advanced payments needed for order confirmation

Approximately one-third of the total value of your purchase is required to proceed with a custom order.

Czapek Bank accounts

CHF IBAN : CH16 0483 5143 2954 2100 0

EUROS IBAN : CH79 0483 5143 2954 2200 0

USD IBAN: CH95 0483 5143 2954 2200 3

Name: CZAPEK & Cie SA Genève

BIC/SWIFT: CRESCHZZ80A

Clearing number: 4835

Returns Policy

• We want you to be completely happy with the product you have ordered. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.
• Please note: ­The product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.
• A return will result in the full refund less an administrative charge of CHF 350.
• Personalized timepieces are considered a final sale and cannot be returned for exchange or refund.
• Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned with all the links originally shipped.
• You may also contact us by phone at +41 76 815 1845 to make return arrangements
• After 30 days, all timepieces in need of servicing should be sent to the customer service centre and will be covered by the 3-year warranty.

Payment, Shipment & Delivery

• As soon as we get your order/subscription form, we will issue an invoice for the down payment that will have to be made within 14 days. The settlement of the down payment invoice legally confirms your order.
• If, after expiry of the payment period no payment is credited on our account, both your invoice and your reservation will be cancelled.
• You may decide to change your order after the down payment. In this case the amount paid – less an administrative charge of CHF 250.- and the personalisation costs if any, – will be converted into a credit note valid on another purchase, which must be achieved within the next 6 months. Beyond this period the amount will be forfeited.
• Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery.
• The final payment will be due when Czapek informs of the actual shipment of the timepiece.
• Please refer to your shipping confirmation email from Czapek for exact delivery details.
• For orders totalling over 50,000 CHF, a Czapek Client Services Representative will contact you to arrange for delivery via secure courier.

Delivery Destinations

All the orders are available for shipping worldwide. You also have an option of picking up your timepiece at our Geneva Boutique or at your preferred retailer.

April 26, 2016

Czapek warrants the products for a period of three (3) years as of date of delivery to the final Customer. The warranty applies solely to the Czapek timepiece mentioned in the invoice. Customer shall never open a timepiece delivered by Czapek, even if he may have detected a defect. Should the piece be opened without Czapek’s authorization, the repair (or exchange) of the watch shall be invoiced to the Customer, even though the watch is still under warranty. If the storage conditions or the handling of the timepiece by the Customer should prove to be at fault, the After-Sales service costs will be invoiced to the Customer. If repairs are made within the warranty timeframe, Czapek shall pay all the necessary costs for the after-sale service (transport fees, insurances fees, repair fees, etc… If the repair is no longer within the warranty timeframe, all the aforementioned costs shall be paid by the Customer. In such a case, Czapek shall provide an estimate for the repair and shall give a delivery date. Once the estimate is accepted, Czapek shall repair the watch and return it. Customers shall not send back a watch without prior notice to Czapek by email and without a proper transport insurance. Czapek is sole in charge of the After-Sale Service in its location in Switzerland. To ensure the timepiece remains in excellent working order, Czapek recommends that the owner has a service carried out every 5 years. All other elements shall be defined according to the dispositions of the Swiss Code of Obligations. Execution of payment will be considered as acceptance of the T&C and order confirmation. A five-year warranty extension is available. Price upon request.

ANTARCTIQUE TERRE ADELIE SUBSCRIPTION TERMS AND CONDITIONS:

A deposit via Stripe is required to confirm your interest and order your watch. The amount of this deposit is 1’000.- CHF. As soon as your deposit is executed, we will send you a receipt for your advance payment which acts as the confirmation of your booking.

You will then have until July 15, 2020 or 14 days after the date of your deposit (whichever is the latest) to make amendments to your order (dial colors, strap color, personalized engraving). After this date you will not be able any more to cancel your order and to get a full refund (excluding banking or transfer fees).

Three weeks prior to the delivery of your Antarctique timepiece, we will send you your final invoice and ask you to proceed with the final payment. The deposit will be deducted from this invoice.

We expect to start delivering the first pieces on 10.10.2020. We will contact you as soon as your watch is ready to be shipped in order to organize its delivery. All orders are available for shipping worldwide. You also have the option of picking up your timepiece at our Geneva Boutique or at your preferred Czapek retailer. Prices in USD include the 3% cost for duty, the delivery in Connecticut and the shipment to your final destination.

We want you to be completely happy with the product you have ordered. If for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.

Please note that the product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.

A return in perfect conditions will result in the full refund less a transportation, insurance and administrative charge of CHF 500.- and the eventual personalization costs.

Czapek Headquarter

CZAPEK & Cie SA 18 rue de la Corraterie CH-1204 – Geneva Switzerland

Service, Warranty & After-sales

One of the 3 founders of the revived Czapek, Sebastien, is a watchmaker expert in Timepieces After-Sales servicing, and we have put it as a central element of our long-term success. All Czapek Genève timepieces, sold through retail partners or directly, come with a 3 years international product warranty, one year more than the usual practice in the industry. Our watchmaker will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the servicing of your watch. On top of our own After-sales commitment, we have taken an extra commitment with Chronode, which will provide the movement after-sales components and repair service to our customers for a period of 15 years after the last order we make.

Servicing

Preserving your Czapek For all mechanical timepieces, good maintenance is key to guarantee the long life of your Czapek. In order to ensure this, we recommend your Czapek be serviced every 4-5 years. In order to minimize wear of your Czapek we recommend the following:

• The Czapek Quai des Bergues and Place Vendôme collections are manually wound. Wind them until you meet significant resistance. Avoid over-winding the crown when winding. When the watch has reached maximum wind, the crown encounters severe resistance to further winding. Stop at this point. Be sure to follow the instructions of your timepiece.
• The Czapek Timepieces have a water resistance of 3 atmos (30 meters) for the gold versions and 5 atm (50 meters) for the Titanium and steel versions. Alligator straps are not water-resistant and will get torn quickly if you use your piece during aquatic activities. We recommend using our rubber strap for these activities, keeping in mind that diving activities should be done with diving watches.
• Avoid extreme temperature changes (above 50C or below -10C) as it might affect the metal components.
• Your timepiece is shock-resistant for everyday use, such as knocks and bumps. However, we strongly advise against exposing your Czapek to heavy shocks (such as might be encountered in sports).
• Avoid direct contact with chemical agents such as detergents and cosmetics, as they may negatively affect your watch or bracelet.

Contact details for Servicing your Czapek

We recommend you contact us directly, then send us your watch. Please find our contact information on the top of this page. Your watch will be serviced by our own technicians.

CZAPEK & CIE SA Commercial Register No. CH-280.3.015.165-7 Vat: CHE-412.202.274

Privacy

Czapek is committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of www.czapek.com (the ‘Site’) is to tell you what information we gather and ensure that you understand and consent to Czapek’s uses of information you provide. We may occasionally modify the Privacy Policy and will post the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. We may let you know via the homepage when this happens but you should check the policy frequently to read the latest Privacy Policy. Please note that the Site (www.czapek.ch) contains links to and from other sites. We are not responsible for the privacy practices or the content of other sites whether or not we provide you with a link from this Site to such third party sites. The information practices of those other sites are not covered by this Privacy Policy. We set out below answers to frequently asked questions regarding Czapek’s Privacy Policy.

What information do we collect? How do we use it?

When you visit certain parts of the Site and/or contact us, we may ask you for certain information such as contact information and your email address. This information is stored in our database. Subject to the uses of this information to which you have consented, the database enables Czapek to provide you with information you request from us. We may also use your personal information to track activity on the Site. We do this in order to serve you better as we understand how you and other visitors use the Site. When we collect personal information we make an effort to include a link to this Privacy Policy on that page. We will only use your information for the purposes set out below if you have indicated that you wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know by contacting us at info@czapek.com. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. From time to time we would like to use the information you supply to us for:

• Responding to feedback.
• Informing you about new content on the Site.

We also use technology which allows us to track visitors to the Site so that we can understand how you and other visitors use it.

Security

We are committed to using our best efforts to maintaining the security of your personal information. Although we use our best efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site.  Notice to minors This Site is intended for use by adults. If you are under 16 please do not send us any personal information including your email details. If you would like to contact us please do so through a parent or legal guardian (ask them to email us on your behalf). If you are a parent or legal guardian of a child who has submitted us with personal information, please let us know by contacting us at admin@czapek.com. We will delete such personally identifiable information from our database as soon as possible following our receipt of any such notice.

Access to your information

Where required under local law, we will, upon request and payment of any fee stipulated by local law, provide you with all the information we hold about you and which we are obliged to disclose to you. In making this request, please contact admin@czapek.com and specify that you require disclosure of your personal information.

Do we share the information we receive?

Czapek will not share any personal information that is provided on the site.

Are there any security issues?

We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems. It is our policy to virus check documents and files before they are posted on this Site. However, we cannot guarantee that documents or files downloaded from this Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this Site. You must not post or provide to us via this Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this Site. Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.

What about ‘cookies’?

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s harddrive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. We only use cookies to keep track of the pages you visit on the Site and to tell us whether you have visited the Site previously so that, in order to serve you better, we understand how you and other visitors use the Site. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. We have sought to set up our Site so as to notify you before a cookie is used. However, if you choose to reject all cookies, you may be unable to use parts of the Site. Your Consent You represent and warrant that all information you provide to us shall be truthful and accurate. By using the Site and submitting information, you consent to: the collection and use of your personal information by us as described above.  Accuracy of Your Personal Information We aim to keep our information about you as accurate as possible. If you would like to review or change the information you have supplied us with, please contact us as set out below. 

Online data

This general Privacy Policy only applies to the collection of data online and not to offline information. This Privacy Policy may be amended or superseded by a specific privacy policy for the collection and use of other data. Where this Privacy Policy is amended or superseded for the collection and use of other data Czapek will draw that amended privacy policy to your attention.

Further Information

If you have any requests or questions regarding this Privacy Policy please write to Czapek by e-mail using the following address: admin@czapek.com

Czapek – Website terms and conditions

This website (the ‘Site’) is provided by Czapek. By accessing, browsing or otherwise using this Site you agree to these Terms and Conditions. You should read these Terms and Conditions carefully and should check them for any changes on return visits to the Site. Your continued use of the Site following any changes to the Terms and Conditions indicates that you accept any changes. If you have any questions concerning these Terms and Conditions or the Site please write Czapek by e-mail using the following address: admin@czapek.com. All rights not expressly granted in these terms and conditions are expressly reserved by Czapek & Cie SA.

Ownership and Use of the Site

Copyright © CZAPEK & CIE SA. The copyright and all other intellectual property rights in the Site and all content displayed on or accessible from the Site (“Content”) is owned by or licensed to Czapek and protected by the copyright laws of Switzerland, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Site and the Content only (i) for your own personal and non-commercial use and otherwise. We may revoke your right to use this Site at any time in our sole discretion. You may not access, copy, download, rip, distribute, modify, republish, broadcast, embed into any other site, communicate to the public, or otherwise use, deal with or exploit any part of the Site or Content without the prior written consent of Czapek except as expressly permitted by these Terms and Conditions. You must use the Site and Content only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Site and Content. You agree that you will not remove or modify any copyright, other proprietary notices or trade marks which appear on the site or the Content.

Liability for Content

Czapek tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and Czapek accepts no liability for such reliance. 

Exclusion of Warranties

To the fullest extent permitted by applicable law Czapek excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Site and the Content, specifically including but not limited to, any warranty or representation that the Site and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

Trade marks

Czapek owns the rights in and to the www.czapek.com domain name. Other trade marks, products, services and company names mentioned on the Site or in Content may be trademarks of their respective owners or licencors and the rights in such marks are reserved to their respective owners or licencors.

Links

By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of Czapek site content. Czapek is not responsible for nor assumes any liability for the contents of other sites which are linked to Czapek ‘s Site. Czapek shall have no liability in respect of material linked to Czapek ‘s Site which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with applicable regulations as may be from time to time in force. The provision by Czapek of a link to another site does not constitute autorisation by Czapek to you to access materials held at that location, nor is it evidence of any endorsement by Czapek of the material held there. You acknowledge and agree that you access such third party sites, services, products or content at your own risk and are wholly responsible for making your own independent judgment regarding your use or interaction with the same. We recommend you read the privacy and terms of use policies of each third party’s site that you access. For your own personal, non-commercial purposes, you may establish a link to our Site or any of the Content, provided that in doing so you do not damage or take advantage of our reputation or act illegally. In linking to our Site you must not imply that there is any association, approval or endorsement on the part of Czapek where none exists. The Site must not be framed on any other site. Czapek reserves the right to withdraw linking permission without notice.

Use of Your Personal Data

The collection and use of personal information is governed by our Privacy Policy. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable. In the case, at our discretion, we may amend that provision in such reasonable manner as achieves the intention of the parties without illegality.

Further Assurances

You agree that you will do any and all acts and things, and execute any and all documents, that we may reasonably request in order to carry out the intended provisions of these Terms and Conditions. Governing Law & Disputes: You irrevocably agree that the courts of Switzerland shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the terms and conditions, the site or the Content and that the laws of Switzerland shall govern such controversy or claim. You are responsible for compliance with any applicable laws of the country from which you are accessing this site.