Points of Sale
Retail Policy
Purchase process
Returns & Shipping Policy
Terms and Conditions
Authenticity & Warranty
Privacy Policy
Cookies Policy
Points of Sale
Our Geneva Boutique
Welcome to Czapek! Our first Boutique is now open in the heart of Geneva. Come to visit us, explore our collections and discover unique pieces or exclusive limited editions.
Geneva, Switzerland
18 Rue de la Corraterie
1204 Geneva
Switzerland
Cellini
An independent jeweler for more than 40 years, Cellini offers an unsurpassed selection of watches from the world’s most exclusive brands. Cellini’s far-reaching collection appeals to a wide range of horological enthusiasts, from those searching for their first fine timepiece, to seasoned collectors who appreciate seeing rare watches they can’t find anywhere else.
New York, USA
Cellini Jewelers
430 Park Avenue
New York, NY 10022 USA
Horology Works
The Czapek Sales Agent for North America is Michael Margolis, a watch industry executive known for integrity and great customer service. Please contact him for direct orders or Official Dealership application.
Topper Fine Jewelers
In the heart of Silicon Valley, Topper Fine Jewelers is a family-owned store in the charming town of Burlingame, California. We are located half way in-between San Francisco and San Jose.
Burlingame, USA
Topper Jewelers
1315 Burlingame Ave,
Burlingame,
California 94010
Oster Jewelers
At Oster Jewelers you will find the best selection of watches and jewellery in all of Denver,
Their selection is at the forefront of what is being done in the field of fine watchmaking and their advice will be to guide you in the best way for your future acquisition.
Exquisite Timepieces
Our store is a brick and mortar store located in Naples, Florida. We are Authorized Dealers of the World's Finest Timepieces & Accessories. We are members of Jewelers of America & Better Business Bureau®
Naples, USA
4380 Gulfshore Blvd., N. Suite 800 Naples, Fl 34103
USA
Bandiera Jewellers
Bandiera Jewellers combines passion for old-world craftsmanship and modern luxury. The foundation of our family business is built on tradition. We are an independent and family-owned business. Our reputation is founded on well-forged family values and quality service.
Vaughn, Canada
Bandiera Jewellers
7777 Weston Road, Vaughn, ON 4L4 0G9
Reijersen Juweliers
Reijersen Juweliers is located in one of the smallest and oldest cities of the Netherlands: Oudewater
They call themselves Gastronomical Jewelers, since the store is equipped with a coffee- and wine-bar where beautiful lunches and dinners are being served.
The collection looks like the menu of an haute cuisine restaurant as well….
Specialised in niche and delicate brands, always with a very complete and wide stock of all brands.
They are very enthusiastic and proud representatives of the Czapek masterpieces for the Netherlands
Oudewater, The Netherlands
Korte Havenstraat 16
3421AG Oudewater
Prosper
Prosper is above all the story of a district bubbling with creativity and energy, the Dansaert district. Initiated by watchmaking and jewelry enthusiasts, Prosper is 3 unexpected points of sale that give pride of place to major luxury houses along with local designers. A unique experience in the heart of Brussels where surprise and discovery are always the watchword.
Brussels, Belgium
Antoine Dansaert 101
1000 Brussels
James Porter & Son
James Porter & Son is a 5th generation, independent family owned and operated business, founded in 1858.
The watch boutique is located in the famous Argyll Arcade in Glasgow, where we specialise in Independent brands from Switzerland, Germany and Japan, building community and engagement with watch enthusiasts and collectors globally.
Customer service is at the core of what we deliver.
Glasgow, United Kingdom
24-26 Argyll Arcade, Glasgow G2 8BA, United Kingdom
Tidemann Luxury Watches
Tidemann Luxury Watches is one of the leading watch retailers of high-end and luxury timepieces and accessories. Our boutique is located in the heart of Oslo in Norway. We do, however, serve clients all over the world.
Tidemann Luxury Watches is a global provider of high-end and luxury timepieces and accessories. We take pride in supplying the most exquisite craftsmanship from Swiss and German watch manufactures.
Lysaker, Norway
Tidemann Luxury Watches AS
Fornebuveien 84
1366 Lysaker
Norway
INDP Watches
INDP Watches, we are located in the heart of Stockholm Sweden and we are authorized dealer of the worlds best Independent brands.
Mansour Jewellers
Dubai, UAE
The Dubai Mall,
Sheikh Zayed Road, 4th Interchange
PRJKT8
Born in 2016, PRJKT8 is a concept watch store showcasing the independent watchmakers in Bahrain. The reason for the name was simple: a fun project, spelled in the German form as an homage to the brand from Zurich that started it all and "8" for the number of years it took to realise the dream. PRJKT8 is not the typical watch shop you would find in the Middle East. We are proud to have a small dedicated team that are here to help our clients find the right watch for them. We focus on customer experience, no matter the budget. We offer an eclectic collection from entry level to the peak of independent haute horology.
Sincere
Sincere Watch Limited is Singapore’s oldest name in luxury watch retail. Beginning from a humble venture in 1954, it has since blossomed spectacularly into a leading retailer and distributor of the world’s top watch brands in Asia. As a premier watch specialist, Sincere Watch unveils the concept of SHH to discerning watch collectors, offering the best from the world of high-end watchmaking and an provides an elevated luxury retail experience. The flagship store is located at Asia's leading luxury mall, Marina Bay Sands in Singapore.
Singapore, Singapore
SHH Boutique, The Shoppes at Marina Bay Sands, Casino Level B2M-201
West Wood Time x Yishi
The top class salon and home for all independent watches, located in the heart of Beijing.
Wechat: yishi_yake
Oriental Watch Company
Oriental Watch Holdings Limited is the first watch retailer listed on the Main Board of the Stock Exchange of Hong Kong Limited. Over the years, the Group has developed an extensive retail shop network in the Greater China area, and has become one of the largest watch retailers renowned of its reputation, credibility, and scale.
The Group currently carries around a hundred prestigious brands, in particular, famous Swiss brands such as Rolex, Tudor, Piaget, Vacheron Constantin, IWC, Jaeger-LeCoultre, Girard Perregaux, Longines, Omega, Czapek, etc.
Taking pride in striding through half century, we build our future with sincerity’ serves the motto that best reflects the Group’s heritage. With experienced management and operation teams, the Group has established close relationships with the customers. Upholding a high retail standard, the Group has also won the trust and support from and established an unbreakable relationship with the leading watch brands.
Hong Kong, Hong Kong SAR
G/F & 1/F, Loke Yew Building 50 Queen’s Road C., Central Hong Kong MTR Central Station Exit D2
Hong Kong, Hong Kong SAR
Shop B & C, G/F., Hennessy Apartments, 488 Hennessy Road Causeway Bay, Hong Kong MTR Causeway Bay Station Exit B
Min International
Min International is the leading specialist in high-end, independent watch brands for the Korean market.
Seoul, South Korea
Ethos Summit
New Delhi, India
The Chanakya
111, The Chanakya, YPCC, Chanakyapuri
110021 New Delhi
GMT Great Masters of Time
The concept behind Great Masters of Time (GMT) was born in 2007 when the first boutique opened in Porto Cervo to select, promote, and showcase a full range of non-traditional watches and properly show to all watch collectors the mechanics and the non-conventional, elegant style features of the Maison directed by ingenious Masters of Time.
In February 2010, GMT brought its concept into a new multi brand boutique in Corso Magenta 11, located in the historical centre of Milan, which rapidly became the best leading destination to discover High-End Independent Watchmaking and International Jewelery brands in town.
2021 marks a further development for GMT with the opening of the new Flagship boutique in Milan – via della Spiga 25 – in the heart of the Fashion district.
This is an important step for GMT that highlights the constant evolution and research made through the years while strengthening its role as a landmark for Independent Watchmaking and High-End Jewelery.
Today GMT Great Masters of Time is owned by the third generation of the family led by the exact same passion that allowed it to weave its name with the history of Swiss watchmaking.
Milano, Italy
GMT Great Masters of Time
Via della Spiga, 25 - 20121 Milano
Daimaru Shinsaibashi
The watch salon on the 6th floor of the main building of Daimaru Shinsaibashi Department store, which was reopened in September 2019. The salon is full of prestigious brands from around the world that can be casually enjoyed from high-end mechanical watches. Customers can see a wide variety of brands in a relaxed and calm atmosphere. Please drop in our salon.
Kijinkan
At the watch specialty store "Kijinkan" in Osaka, we do not handle parallel products at all, but only sell "genuine products" through authorized manufacturers.
The world's best mechanical watches such as Panerai, Ulysse Nardin, Blancpain, Glashütte Original, Czapek, Parmigiani Fleurier, Corum, Armin Stroem, Lang & Heine, Porsche Design, De Betune, etc. We only handle it.
In addition, staff who understand the concept and product knowledge of each brand and have related qualifications will convey the appeal of the product so that customers can purchase with confidence.
At the showrooms in Nipponbashi, Osaka, we fully express the brand's world view and always have abundant inventory.
Osaka , Japan
2-7-10 Nipponbashi, Chuo-ku, Osaka Nihonbashi Exiles Building 1F / 2F
Tanaka Jewelry & Watch
In 2020, Tanaka Jewelry & Watch celebrated the 75th anniversary.
As a long-established watch specialty store, they have the largest selection of watches in Tokai area, and their experienced staff with abundant specialized knowledge will carefully advise their customers. The store is located in a quiet residential area of Imaike, Nagoya, and the interior has a cozy atmosphere.
Chrono Theory
Produced by Chronopeace, one of the world's leading watch collectors, who is the first person in the world to have multiple Swiss watch brands create limited edition models bearing his name. In addition to nearly 100 watches, the store also offers a wide range of related products such as cases and winders, making it the only boutique salon in the world where you can enjoy his personal collection and rare watches not normally found outside of Chrono Theory. It is also a place where you can share stories about watches and provide services from the customer’s point of view by applying our original coating service to watches. We have stores in Ginza, Tokyo and Higashi-Shinsaibashi, Osaka, two of Japan's major cities, as a place where people can gather to communicate about watches regardless of brands, and we will support you to enhance your individuality and tastes about watches.
Tokyo, Japan
〒104-0061 6-7-19 Ginza, Chuo-ku, Tokyo
Namiki Watch Street Mikuni Ginza Building 3F
Osaka, Japan
〒542-0083 2-8-7 Higashishinsaibashi, Chuo-ku, Osaka-city
Nippoh N-STREET 1F 6
Hayashi Tokeiho
The shop is full of old-fashioned treasures. not only the clock but also a small ashtray and the figurine go. if you are visiting the store for the first time, this mysterious space that will surely not hide your confusion in a good sense is unique to forest clocks that value good old things. in-store photos and its unique retro feeling further enhances the watches that are proud of the forest clock. "real" is truly noble, confident and fascinating. in the showcase, the watches arranged casually said each of them, "i am the most beautiful" and "try to wrap yourself around your arm as soon as possible"... fascinate us.
Isetan Shinjuku Store
Watch shop on the 5th floor of Isetan Shinjuku Main Building has a wide range of products from long-established watch maisons in Japan and overseas to fashion watch brands suitable for women’s wrists. The shop is produced by Shellman, an antique watch shop in Tokyo, Ginza, collects about 20 brands of independent watchmakers and small maisons. In addition to rare watch brands, you can also meet limited and special models.
Swiss Gallery
Jassem Iskander is a third-generation fine jeweller and watch enthusiast. At a young age he started trading in luxury product including watches and jewellery whilst learning directly from his father the finer details of the industry.
With over 37 years’ experience, he now brings all his knowledge and expertise to Swiss Gallery: hand-selecting each luxury piece with a meticulous eye for design and craftsmanship. He builds strong, lasting relationships with all his customers and ensures they are looked after by his expert team of staff around the world.
His vision to become the premier agency for the finest timepieces and jewellery in the world starts here at Swiss Gallery.
London, United Kingdom
JW Marriot Grosvenor House, Park Ln London W1K 7TN
Brändli Création
Villars sur Ollon, Switzerland
N&D Brändli
Rue Centrale 129
1884 Villars sur Ollon
Juwelier Seilnacht
Juwelier Seilnacht just celebrated their 120th birthday, still at the original address in the University city of Freiburg, where the business was founded in 1900. Joined by his son Alexander, Matthias Lewalter is ready to continue the family tradition with competence and love for watches. Their deep understanding of the history of watchmaking and the interest in mechanical innovations made it easy for them to fall for Czapek´s new micro-rotor movement SXH5.
The Czapek collection can be experienced by appointment.
Freiburg, Germany
Juwelier Seilnacht
Rathausgasse 7
79098 Freiburg
Germany
Bachmann & Scher
Situated just around the corner from famous Hotel Bayrischer Hof in the historic old part of Munich, the two partners Thomas Bachmann and Joram Scher setup their business in 1991, turning their passion for watches into a successful business. Since then they have developed a more than national reputation for watch competence, while staying true to their independence. Being experts for fine vintage and new rare watches it was easy to fall for the Czapek concept of "Collecting Rare People". Always enthused by technical materpieces, the exclusive SHX3 Chronograph movement and the latest arrival, the "Antarctique" with the new micorotor powered movement made them join our team of "Rare People", inviting watch lovers to make their appointment or simply come along to experience the Czapek collection.
München, Germany
Kardinal-Faulhaber-Straße 14A, 80333 München
Germany
Juwelier Becker Hamburg
Founded in 1875, Becker can be called a "Hamburg institution" for high-level watches and jewelry. Prominently located at "Gänsemarkt" right in the old center of Hamburg and close the town hall, Becker is still a traditional family business, run by the Giercke family since the 1940s. Jan Giercke, part of the third family generation of Jewellers, just joined the company and shares with his father Nicolaus the love for both rare and precious timepieces. No surprise they quickly fell for the exclusive Czapek collection and joined our team of "Czapek by Appointment" partners. The competent team at Becker welcomes you to make your personal appointment to see specific models or the whole Czapek collection.
Noble Styling Gallery
Noble Styling Gallery is one of the most edgy watch distributor in Japan. It carries a unique selection of the most original and singular Swiss Haute Horlogerie brands. The team in the Westin Tokyo showroom dedicates a special love to unique Swiss watches and they will help you to choose the best watch for you.
Nihombashi Mitsukoshi Main Store
C. W. Sellors Jura Watches
Established in 1979, Jura Watches is a family run independent luxury watch retailer with over 40 years experience in the industry. The firm is staffed by trained luxury watch specialists, with stores located throughout the UK and a dedicated online watch shop.
As one of the UK’s leading online watch stores, Jura Watches, showcases best-selling brands, alongside new and emerging products from up and coming watch manufacturers.
Leeds, United Kingdom
10 Queen Victoria Street,
Victoria Quarter,
Leeds, LS1 6BE
Cristilli
The history of Cristilli began in September 1955 in Rome, when Maurizio Cristilli took his first steps into the world of jewellery. After years of apprenticeship in the art of gem-setting, he started working with the most important Roman jewellers of that time. In 1968 he opened his first boutique in Rome, in the centre of the Parioli district, flanked by his wife Rita. Over the years new openings followed and a wider public, including local and international entrepreneurs, industrials and personalities from the entertainment world, soon became passionate about his handmade jewellery creations. In 1994 the store moved to Largo A. Sarti 1, in the Flaminio district. With the arrival of his son Gianluca, a high-end and artisan watchmaking lover, Cristilli introduced the most exclusive watch brands, always offering the same professionalism and expertise.
Rome, Italy
Largo Antonio Sarti, 1, 00196 Roma RM, Italie
Lionel Meylan
Lionel Meylan SA is a family who represents the most beautiful watch brands in the heart of the lakeside city of Vevey. They share their passion and knowledge with their clients and propose a mixture between traditional and modern watchmaking which fits perfectly the Czapek spirit.
Vevey, Switzerland
LIONEL MEYLAN SA
Rue des Deux-Marchés 34
1800 Vevey
Switzerland
Grassy
The Grassy watch stores are among the most famous in Spain, with a selection of the finest timepieces.
Like the Maison Czapek, Grassy highlights the combination of Art and "Haute Horlogerie".
Jubiler Plucinski
Jubiler Plucinski is a family run business that provides customers with the most sophisticated jewellery and watchmaking brands renowned worldwide. A dedicated family team is attending the clientele with highest possible standards and delivering the best watchmaking services.
Horloger Genevois
HG Mexico is the reference in terms of independent watchmaking in Mexico.
We are happy to count them among our retailers
Mexico, Mexico
Corporativo Paseo Interlomas
Vialidad de la Barranca #6 , Piso 4
Col. Valle de las Palmas Huixquilucan, Estado de México, C.P. 52787
The Limited Edition
The Limited Edition is the Online Fine Watch Specialist, focused on independent watch-makers and devoted to the creation of interesting contents for worldwide watch collectors.
Retail Policy
If you purchase a timepiece at Czapek.com, the sale made shall be associated with a Czapek official retailer, or with the Czapek agent or distributor in your country, or with the Czapek boutique in Geneva. This retailer, agent, distributor or boutique will insure that you benefit from the proper customer care and after-sales service. This service is compensated by Czapek. If there is no official Czapek retailer in the country you live in, you may suggest the retailer of your choice. If not, we shall proceed with the sale directly through our Geneva boutique.
Our Retail Policy is to work hand in hand with the best multi-brand retailers in the world. We know that most watch collectors like to get closer to the manufacture, and we open widely the door to start this conversation and involve you in the process. Yet retailers play a key role in servicing the clients and fostering the passion for fine watchmaking, so we insist to have them part of the « conversation ». Our approach is « by watchlovers for watchlovers » and we manufacture each piece one by one, each time for a specific customer… This passion for watchmaking involves the best partners should they be suppliers or retailers. They all take part in the « Czapek family ».
Purchase process
1. Customize your watch
Czapek’s dedication to bespoke timepieces goes back to its very beginnings when François Czapek was a watchmaker of the Napoleon III. Our craftsmen are taking every request in the highest importance, manufacturing timepieces to conform our client’s aesthetic wishes to the point that the watch becomes a true extension of the personality of the wearer. A Czapek watch reveals much more than just time.
2. Checkout your order
Once you configure your Czapek Timepiece and make it absolutely unique, we invite you to proceede to the check-out. Our concierge will keep in contact with you all through out the process of creation of your Czapek timepiece.
3. Receive your watch
You can pick-up your watch at one of our dealer, or, if there is no Czapek official dealer in the area where you live, your favorite dealer. You can also pick it up in our boutique in Geneva, Rue de la Corraterie 18, or you can receive your Czapek timepiece at your home address. In any case, the purchase of your timepiece shall be always associated with a retailer. Please check our Retail Policy.
Concierge Services
Once your order has been placed, we will contact you personally by email or phone in order to check with you the details of your order. We will then inform you of the total price and the costs of shipping and send you a confirmation. Orders will be deemed accepted once the first down payment will have been credited on Czapek’s bank accounts. You can make your payments online using Paypal, Stripe or through a direct transfer. In the case of Direct transfer, you can choose to make the payment in Swiss Francs or Euros. During the 14 days following your order confirmation, you will be able to cancel or change your order. Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery. The final payment will be due when Czapek informs of the actual shipment of the timepiece. Please read the sales conditions for more information. We can reply to your inquiries by e-mail or by phone.
Advanced payments needed for order confirmation
Approximately one-third of the total value of your purchase is required to proceed with a custom order.
Czapek Bank accounts
CHF IBAN : CH16 0483 5143 2954 2100 0
EUROS IBAN : CH79 0483 5143 2954 2200 0
USD IBAN: CH95 0483 5143 2954 2200 3
Name: CZAPEK & Cie SA Genève
BIC/SWIFT: CRESCHZZ80A
Clearing number: 4835
Returns & Shipping Policy
Returns Policy
- We want you to be completely happy with the product you have ordered. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.
- Please note: The product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.
- A return will result in the full refund less an administrative charge of CHF 350.
- Personalized timepieces are considered a final sale and cannot be returned for exchange or refund.
- Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned with all the links originally shipped.
- You may also contact us by phone at +41 22 557 4141 to make return arrangements
- After 30 days, all timepieces in need of servicing should be sent to the customer service centre and will be covered by the 3-year warranty.
Payment, Shipment & Delivery
- As soon as we get your order/subscription form, we will issue an invoice for the down payment that will have to be made within 14 days. The settlement of the down payment invoice legally confirms your order.
- If, after expiry of the payment period no payment is credited on our account, both your invoice and your reservation will be cancelled.
- You may decide to change your order after the down payment. In this case the amount paid – less an administrative charge of CHF 250.- and the personalisation costs if any, – will be converted into a credit note valid on another purchase, which must be achieved within the next 6 months. Beyond this period the amount will be forfeited.
- Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery.
- The final payment will be due when Czapek informs of the actual shipment of the timepiece.
- Please refer to your shipping confirmation email from Czapek for exact delivery details.
- For orders totalling over 50,000 CHF, a Czapek Client Services Representative will contact you to arrange for delivery via secure courier.
Delivery Destinations
All the orders are available for shipping worldwide. You also have an option of picking up your timepiece at our Geneva Boutique or at your preferred retailer.
Terms and Conditions
April 26, 2016
Czapek warrants the products for a period of three (3) years as of date of delivery to the final Customer. The warranty applies solely to the Czapek timepiece mentioned in the invoice. Customer shall never open a timepiece delivered by Czapek, even if he may have detected a defect. Should the piece be opened without Czapek’s authorization, the repair (or exchange) of the watch shall be invoiced to the Customer, even though the watch is still under warranty. If the storage conditions or the handling of the timepiece by the Customer should prove to be at fault, the After-Sales service costs will be invoiced to the Customer. If repairs are made within the warranty timeframe, Czapek shall pay all the necessary costs for the after-sale service (transport fees, insurances fees, repair fees, etc… If the repair is no longer within the warranty timeframe, all the aforementioned costs shall be paid by the Customer. In such a case, Czapek shall provide an estimate for the repair and shall give a delivery date. Once the estimate is accepted, Czapek shall repair the watch and return it. Customers shall not send back a watch without prior notice to Czapek by email and without a proper transport insurance. Czapek is sole in charge of the After-Sale Service in its location in Switzerland. To ensure the timepiece remains in excellent working order, Czapek recommends that the owner has a service carried out every 5 years. All other elements shall be defined according to the dispositions of the Swiss Code of Obligations. Execution of payment will be considered as acceptance of the T&C and order confirmation. A five-year warranty extension is available. Price upon request.
ANTARCTIQUE PASSAGE DE DRAKE TERMS AND CONDITIONS:
Antarctique Passage de Drake general terms and conditions of sale, March 2022
To order your watch, a 5000.- CHF deposit via the online payment infrastructure Stripe is required to confirm your interest. The final price is 19500.- CHF, excludes VAT or any additional cutoms fees and includes worldwide shipment. Prices in USD is 22000 USD and includes the 3% cost for duty, the delivery in Connecticut and the shipment to your final destination. Please note that for final payment by credit card in USD, a 2% additional fee will be charged to cover the exchange rate difference with CHF.
As soon as your deposit is executed, we will send you your advance payment confirmation as much as an order acknowledgement.
You will have then 14 days to eventually decide to cancel your order and get a full refund (excluding banking or transfer fees). If you decide to cancel your order later, the invoice paid – less banking or transfer fees, an administrative charge of CHF 500.- and the eventual personalization costs incurred – will be refunded. In case of a cancellation after you have been informed that your watch has been fully manufactured, your deposit will not be refundable.
Three weeks before the delivery of your Antarctique timepiece, we will send you your final invoice and ask you to proceed with the final payment. The deposit will be deducted from this invoice.
We will contact you as soon as your watch is ready to be shipped to organize its delivery. All orders are available for shipping almost worldwide (with possible restriction to Russia and Ukraine due to the current situation). You also have the option of picking up your timepiece at our Geneva Boutique or at your preferred Czapek retailer.
We want you to be completely happy with the product you have ordered. If for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.
Please note that the product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.
A return in perfect conditions will result in the full refund less a transportation, insurance, an administrative charge of CHF 1000.- and the eventual personalization costs.
Czapek & Cie can modify these terms and conditions at any time. If you disagree with these terms and conditions, please do not proceed to the pre-order offered and contact us at customercare@czapek.com.
For any questions regarding these terms and conditions, please contact us at customercare@czapek.com.
Czapek Headquarter
CZAPEK & Cie SA 18 rue de la Corraterie CH-1204 – Geneva Switzerland
Authenticity & Warranty
Service, Warranty & After-sales
One of the 3 founders of the revived Czapek, Sebastien, is a watchmaker expert in Timepieces After-Sales servicing, and we have put it as a central element of our long-term success. All Czapek Genève timepieces, sold through retail partners or directly, come with a 3 years international product warranty, one year more than the usual practice in the industry. Our watchmaker will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the servicing of your watch. On top of our own After-sales commitment, we have taken an extra commitment with Chronode, which will provide the movement after-sales components and repair service to our customers for a period of 15 years after the last order we make.
Servicing
Preserving your Czapek For all mechanical timepieces, good maintenance is key to guarantee the long life of your Czapek. In order to ensure this, we recommend your Czapek be serviced every 4-5 years. In order to minimize wear of your Czapek we recommend the following:
- The Czapek Quai des Bergues and Place Vendôme collections are manually wound. Wind them until you meet significant resistance. Avoid over-winding the crown when winding. When the watch has reached maximum wind, the crown encounters severe resistance to further winding. Stop at this point. Be sure to follow the instructions of your timepiece.
- The Czapek Timepieces have a water resistance of 3 atmos (30 meters) for the gold versions and 5 atm (50 meters) for the Titanium and steel versions. Alligator straps are not water-resistant and will get torn quickly if you use your piece during aquatic activities. We recommend using our rubber strap for these activities, keeping in mind that diving activities should be done with diving watches.
- Avoid extreme temperature changes (above 50C or below -10C) as it might affect the metal components.
- Your timepiece is shock-resistant for everyday use, such as knocks and bumps. However, we strongly advise against exposing your Czapek to heavy shocks (such as might be encountered in sports).
- Avoid direct contact with chemical agents such as detergents and cosmetics, as they may negatively affect your watch or bracelet.
Contact details for Servicing your Czapek
We recommend you contact us directly, then send us your watch. Please find our contact information on the top of this page. Your watch will be serviced by our own technicians.
Privacy Policy
CZAPEK & CIE SA Commercial Register No. CH-280.3.015.165-7 Vat: CHE-412.202.274
Privacy
Czapek is committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of www.czapek.com (the ‘Site’) is to tell you what information we gather and ensure that you understand and consent to Czapek’s uses of information you provide. We may occasionally modify the Privacy Policy and will post the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. We may let you know via the homepage when this happens but you should check the policy frequently to read the latest Privacy Policy. Please note that the Site (www.czapek.ch) contains links to and from other sites. We are not responsible for the privacy practices or the content of other sites whether or not we provide you with a link from this Site to such third party sites. The information practices of those other sites are not covered by this Privacy Policy. We set out below answers to frequently asked questions regarding Czapek’s Privacy Policy.
What information do we collect? How do we use it?
When you visit certain parts of the Site and/or contact us, we may ask you for certain information such as contact information and your email address. This information is stored in our database. Subject to the uses of this information to which you have consented, the database enables Czapek to provide you with information you request from us. We may also use your personal information to track activity on the Site. We do this in order to serve you better as we understand how you and other visitors use the Site. When we collect personal information we make an effort to include a link to this Privacy Policy on that page. We will only use your information for the purposes set out below if you have indicated that you wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know by contacting us at info@czapek.com. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. From time to time we would like to use the information you supply to us for:
- Responding to feedback.
- Informing you about new content on the Site.
We also use technology which allows us to track visitors to the Site so that we can understand how you and other visitors use it.
Security
We are committed to using our best efforts to maintaining the security of your personal information. Although we use our best efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site. Notice to minors This Site is intended for use by adults. If you are under 16 please do not send us any personal information including your email details. If you would like to contact us please do so through a parent or legal guardian (ask them to email us on your behalf). If you are a parent or legal guardian of a child who has submitted us with personal information, please let us know by contacting us at admin@czapek.com. We will delete such personally identifiable information from our database as soon as possible following our receipt of any such notice.
Access to your information
Where required under local law, we will, upon request and payment of any fee stipulated by local law, provide you with all the information we hold about you and which we are obliged to disclose to you. In making this request, please contact admin@czapek.com and specify that you require disclosure of your personal information.
Do we share the information we receive?
Czapek will not share any personal information that is provided on the site.
Are there any security issues?
We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems. It is our policy to virus check documents and files before they are posted on this Site. However, we cannot guarantee that documents or files downloaded from this Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this Site. You must not post or provide to us via this Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this Site. Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.