Points of Sale
Returns & Shipping Policy
Terms and Conditions
Authenticity & Warranty
Points of Sale
Our Geneva Boutique
Welcome to Czapek! Our first Boutique is now open in the heart of Geneva. Come to visit us, explore our collections and discover unique pieces or exclusive limited editions.
An independent jeweler for more than 40 years, Cellini offers an unsurpassed selection of watches from the world’s most exclusive brands. Cellini’s far-reaching collection appeals to a wide range of horological enthusiasts, from those searching for their first fine timepiece, to seasoned collectors who appreciate seeing rare watches they can’t find anywhere else.
The Czapek Sales Agent for North America is Michael Margolis, a watch industry executive known for integrity and great customer service. Please contact him for direct orders or Official Dealership application.
Topper Fine Jewelers
In the heart of Silicon Valley, Topper Fine Jewelers is a family-owned store in the charming town of Burlingame, California. We are located half way in-between San Francisco and San Jose.
At Oster Jewelers you will find the best selection of watches and jewellery in all of Denver,
Their selection is at the forefront of what is being done in the field of fine watchmaking and their advice will be to guide you in the best way for your future acquisition.
251 Steele Street
Denver, CO 80206 USA
Bandiera Jewellers combines passion for old-world craftsmanship and modern luxury. The foundation of our family business is built on tradition. We are an independent and family-owned business. Our reputation is founded on well-forged family values and quality service.
7777 Weston Rd. Unit 111
Vaughan ON, L4L 0G9
(905) 856 8860
Bandiera Jewellers Yorkville
123 Yorkville Ave.
Toronto, ON M5R 1C4
(416) 642 8806
Bandiera Jewellers Woodbridge
200 Marycroft Ave. Unit 18
Woodbridge, ON L4L 5X5
Serving Toronto, North York, Aurora, Vaughan, Markham, Richmond Hill, Barrie, Etobicoke, Mississauga, and Woodbridge Communities
Our store is a brick and mortar store located in Naples, Florida. We are Authorized Dealers of the World's Finest Timepieces & Accessories. We are members of Jewelers of America & Better Business Bureau®
Reijersen Juweliers is located in one of the smallest and oldest cities of the Netherlands: Oudewater
They call themselves Gastronomical Jewelers, since the store is equipped with a coffee- and wine-bar where beautiful lunches and dinners are being served.
The collection looks like the menu of an haute cuisine restaurant as well….
Specialised in niche and delicate brands, always with a very complete and wide stock of all brands.
They are very enthusiastic and proud representatives of the Czapek masterpieces for the Netherlands
Tidemann Luxury Watches
Tidemann Luxury Watches is one of the leading watch retailers of high-end and luxury timepieces and accessories. Our boutique is located in the heart of Oslo in Norway. We do, however, serve clients all over the world.
Tidemann Luxury Watches is a global provider of high-end and luxury timepieces and accessories. We take pride in supplying the most exquisite craftsmanship from Swiss and German watch manufactures.
INDP Watches, we are located in the heart of Stockholm Sweden and we are authorized dealer of the worlds best Independent brands.
The Dubai Mall,
Sheikh Zayed Road, 4th Interchange
West Wood Time x Yishi
The top class salon and home for all independent watches, located in the heart of Beijing.
L120A, L1, Huamao Center, No.81 Jianguo Road, Chaoyang District
Oriental Watch Company
Oriental Watch Holdings Limited is the first watch retailer listed on the Main Board of the Stock Exchange of Hong Kong Limited. Over the years, the Group has developed an extensive retail shop network in the Greater China area, and has become one of the largest watch retailers renowned of its reputation, credibility, and scale.
The Group currently carries around a hundred prestigious brands, in particular, famous Swiss brands such as Rolex, Tudor, Piaget, Vacheron Constantin, IWC, Jaeger-LeCoultre, Girard Perregaux, Longines, Omega, Czapek, etc.
Taking pride in striding through half century, we build our future with sincerity’ serves the motto that best reflects the Group’s heritage. With experienced management and operation teams, the Group has established close relationships with the customers. Upholding a high retail standard, the Group has also won the trust and support from and established an unbreakable relationship with the leading watch brands.
G/F & 1/F, Loke Yew Building 50 Queen’s Road C., Central Hong Kong MTR Central Station Exit D2
Min International is the leading specialist in high-end, independent watch brands for the Korean market.
At the watch specialty store "Kijinkan" in Osaka, we do not handle parallel products at all, but only sell "genuine products" through authorized manufacturers.
The world's best mechanical watches such as Panerai, Ulysse Nardin, Blancpain, Glashütte Original, Czapek, Parmigiani Fleurier, Corum, Armin Stroem, Lang & Heine, Porsche Design, De Betune, etc. We only handle it.
In addition, staff who understand the concept and product knowledge of each brand and have related qualifications will convey the appeal of the product so that customers can purchase with confidence.
At the showrooms in Nipponbashi, Osaka, we fully express the brand's world view and always have abundant inventory.
Produced by Chronopeace, one of the world's leading watch collectors, who is the first person in the world to have multiple Swiss watch brands create limited edition models bearing his name. In addition to nearly 100 watches, the store also offers a wide range of related products such as cases and winders, making it the only boutique salon in the world where you can enjoy his personal collection and rare watches not normally found outside of Chrono Theory. It is also a place where you can share stories about watches and provide services from the customer’s point of view by applying our original coating service to watches. We have stores in Ginza, Tokyo and Higashi-Shinsaibashi, Osaka, two of Japan's major cities, as a place where people can gather to communicate about watches regardless of brands, and we will support you to enhance your individuality and tastes about watches.
〒104-0061 6-7-19 Ginza, Chuo-ku, Tokyo
Namiki Watch Street Mikuni Ginza Building 3F
Isetan Shinjuku Store
Jassem Iskander is a third-generation fine jeweller and watch enthusiast. At a young age he started trading in luxury product including watches and jewellery whilst learning directly from his father the finer details of the industry.
With over 37 years’ experience, he now brings all his knowledge and expertise to Swiss Gallery: hand-selecting each luxury piece with a meticulous eye for design and craftsmanship. He builds strong, lasting relationships with all his customers and ensures they are looked after by his expert team of staff around the world.
His vision to become the premier agency for the finest timepieces and jewellery in the world starts here at Swiss Gallery.
For more than 120 years Juwelier Badort is the institution for precious watches and jewelry in Neuss
and the Düsseldorf region. Still in the same hands of the founder´s family, the business is run today by
Armin Badort and his team of watchmakers and goldsmiths.They share Czapek´s love for precious details
and fine mechanical timepieces. While it is always a highly emotional decision to enter the partnership with
Czapek & Cie., Armin Badort´s aim is to further enthuse his discerning clients with the rare and beautiful.
Please feel free to contact Juwelier Badort in Neuss to book your personal appointment to discover your
specific choice of Czapek watches.
Juwelier Seilnacht just celebrated their 120th birthday, still at the original address in the University city of Freiburg, where the business was founded in 1900. Joined by his son Alexander, Matthias Lewalter is ready to continue the family tradition with competence and love for watches. Their deep understanding of the history of watchmaking and the interest in mechanical innovations made it easy for them to fall for Czapek´s new micro-rotor movement SXH5.
The Czapek collection can be experienced by appointment.
Bachmann & Scher
Situated just around the corner from famous Hotel Bayrischer Hof in the historic old part of Munich, the two partners Thomas Bachmann and Joram Scher setup their business in 1991, turning their passion for watches into a successful business. Since then they have developed a more than national reputation for watch competence, while staying true to their independence. Being experts for fine vintage and new rare watches it was easy to fall for the Czapek concept of "Collecting Rare People". Always enthused by technical materpieces, the exclusive SHX3 Chronograph movement and the latest arrival, the "Antarctique" with the new micorotor powered movement made them join our team of "Rare People", inviting watch lovers to make their appointment or simply come along to experience the Czapek collection.
Juwelier Becker Hamburg
Founded in 1875, Becker can be called a "Hamburg institution" for high-level watches and jewelry. Prominently located at "Gänsemarkt" right in the old center of Hamburg and close the town hall, Becker is still a traditional family business, run by the Giercke family since the 1940s. Jan Giercke, part of the third family generation of Jewellers, just joined the company and shares with his father Nicolaus the love for both rare and precious timepieces. No surprise they quickly fell for the exclusive Czapek collection and joined our team of "Czapek by Appointment" partners. The competent team at Becker welcomes you to make your personal appointment to see specific models or the whole Czapek collection.
Juwelier Oeke Weimar
Visiting Germany you cannot avoid Weimar. Full of history, both beautiful and at the same time tragic, the city was the home of Schiller, Goethe and a centre of the Bauhaus architectural movement, but also gave name to the short-lived Weimar Republic. Today Weimar is listed as UNESCO world heritage city. Juwelier OEKE, placed right in the old historic market centre, is a family-owned business and will celebrate its 100th Anniversary in 2019. Two generations are working under the guidance of Klemens Hollnack, himself a trained watchmaker. We welcome OEKE as a "Czapek-by-Appointment" partner who will be happy to share his experience in watches. Simply contact us or OEKE direct to make an appointment to see a specific model or the Czapek collection.
Chronometrie von Hofen
Born an aristocrat and into a family of jewellers, Alexander von Hofen discovered his passion for special timepieces at an early age. Since then, he established his own business in the heart of Stuttgart offering his distinguished clients a carefully selected choice of brands. His heart beats for the independent brand Czapek. With Chronometrie von Hofen, we have introduced our new bespoke service "Czapek by Appointment": Watch lovers wanting to see and fully experience the Czapek collection of fine watches or a specific model simply have to book an appointment with Alexander von Hofen and we will supply the choice of models requested.
Noble Styling Gallery
Noble Styling Gallery is one of the most edgy watch distributor in Japan. It carries a unique selection of the most original and singular Swiss Haute Horlogerie brands. The team in the Westin Tokyo showroom dedicates a special love to unique Swiss watches and they will help you to choose the best watch for you.
Nihombashi Mitsukoshi Main Store
C. W. Sellors Jura Watches
Established in 1979, Jura Watches is a family run independent luxury watch retailer with over 40 years experience in the industry. The firm is staffed by trained luxury watch specialists, with stores located throughout the UK and a dedicated online watch shop.
As one of the UK’s leading online watch stores, Jura Watches, showcases best-selling brands, alongside new and emerging products from up and coming watch manufacturers.
The history of Cristilli began in September 1955 in Rome, when Maurizio Cristilli took his first steps into the world of jewellery. After years of apprenticeship in the art of gem-setting, he started working with the most important Roman jewellers of that time. In 1968 he opened his first boutique in Rome, in the centre of the Parioli district, flanked by his wife Rita. Over the years new openings followed and a wider public, including local and international entrepreneurs, industrials and personalities from the entertainment world, soon became passionate about his handmade jewellery creations. In 1994 the store moved to Largo A. Sarti 1, in the Flaminio district. With the arrival of his son Gianluca, a high-end and artisan watchmaking lover, Cristilli introduced the most exclusive watch brands, always offering the same professionalism and expertise.
Lionel Meylan SA is a family who represents the most beautiful watch brands in the heart of the lakeside city of Vevey. They share their passion and knowledge with their clients and propose a mixture between traditional and modern watchmaking which fits perfectly the Czapek spirit.
The Grassy watch stores are among the most famous in Spain, with a selection of the finest timepieces.
Like the Maison Czapek, Grassy highlights the combination of Art and "Haute Horlogerie".
Jubiler Plucinski is a family run business that provides customers with the most sophisticated jewellery and watchmaking brands renowned worldwide. A dedicated family team is attending the clientele with highest possible standards and delivering the best watchmaking services.
HG Mexico is the reference in terms of independent watchmaking in Mexico.
We are happy to count them among our retailers
If you purchase a timepiece at Czapek.com, the sale made shall be associated with a Czapek official retailer, or with the Czapek agent or distributor in your country, or with the Czapek boutique in Geneva. This retailer, agent, distributor or boutique will insure that you benefit from the proper customer care and after-sales service. This service is compensated by Czapek. If there is no official Czapek retailer in the country you live in, you may suggest the retailer of your choice. If not, we shall proceed with the sale directly through our Geneva boutique.
Our Retail Policy is to work hand in hand with the best multi-brand retailers in the world. We know that most watch collectors like to get closer to the manufacture, and we open widely the door to start this conversation and involve you in the process. Yet retailers play a key role in servicing the clients and fostering the passion for fine watchmaking, so we insist to have them part of the « conversation ». Our approach is « by watchlovers for watchlovers » and we manufacture each piece one by one, each time for a specific customer… This passion for watchmaking involves the best partners should they be suppliers or retailers. They all take part in the « Czapek family ».
1. Customize your watch
Czapek’s dedication to bespoke timepieces goes back to its very beginnings when François Czapek was a watchmaker of the Napoleon III. Our craftsmen are taking every request in the highest importance, manufacturing timepieces to conform our client’s aesthetic wishes to the point that the watch becomes a true extension of the personality of the wearer. A Czapek watch reveals much more than just time.
2. Checkout your order
Once you configure your Czapek Timepiece and make it absolutely unique, we invite you to proceede to the check-out. Our concierge will keep in contact with you all through out the process of creation of your Czapek timepiece.
3. Receive your watch
You can pick-up your watch at one of our dealer, or, if there is no Czapek official dealer in the area where you live, your favorite dealer. You can also pick it up in our boutique in Geneva, Rue de la Corraterie 18, or you can receive your Czapek timepiece at your home address. In any case, the purchase of your timepiece shall be always associated with a retailer. Please check our Retail Policy.
Once your order has been placed, we will contact you personally by email or phone in order to check with you the details of your order. We will then inform you of the total price and the costs of shipping and send you a confirmation. Orders will be deemed accepted once the first down payment will have been credited on Czapek’s bank accounts. You can make your payments online using Paypal, Stripe or through a direct transfer. In the case of Direct transfer, you can choose to make the payment in Swiss Francs or Euros. During the 14 days following your order confirmation, you will be able to cancel or change your order. Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery. The final payment will be due when Czapek informs of the actual shipment of the timepiece. Please read the sales conditions for more information. We can reply to your inquiries by e-mail or by phone.
Advanced payments needed for order confirmation
Approximately one-third of the total value of your purchase is required to proceed with a custom order.
Czapek Bank accounts
CHF IBAN : CH16 0483 5143 2954 2100 0
EUROS IBAN : CH79 0483 5143 2954 2200 0
USD IBAN: CH95 0483 5143 2954 2200 3
Name: CZAPEK & Cie SA Genève
Clearing number: 4835
Returns & Shipping Policy
- We want you to be completely happy with the product you have ordered. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.
- Please note: The product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.
- A return will result in the full refund less an administrative charge of CHF 350.
- Personalized timepieces are considered a final sale and cannot be returned for exchange or refund.
- Watch bracelets that have been adjusted at the customer’s request must have been done so by Czapek or a Czapek Authorized Retailer and should be returned with all the links originally shipped.
- You may also contact us by phone at +41 76 815 1845 to make return arrangements
- After 30 days, all timepieces in need of servicing should be sent to the customer service centre and will be covered by the 3-year warranty.
Payment, Shipment & Delivery
- As soon as we get your order/subscription form, we will issue an invoice for the down payment that will have to be made within 14 days. The settlement of the down payment invoice legally confirms your order.
- If, after expiry of the payment period no payment is credited on our account, both your invoice and your reservation will be cancelled.
- You may decide to change your order after the down payment. In this case the amount paid – less an administrative charge of CHF 250.- and the personalisation costs if any, – will be converted into a credit note valid on another purchase, which must be achieved within the next 6 months. Beyond this period the amount will be forfeited.
- Within 3 weeks, Czapek will inform you regarding the approximate date of the beginning of the manufacturing and of the delivery.
- The final payment will be due when Czapek informs of the actual shipment of the timepiece.
- Please refer to your shipping confirmation email from Czapek for exact delivery details.
- For orders totalling over 50,000 CHF, a Czapek Client Services Representative will contact you to arrange for delivery via secure courier.
All the orders are available for shipping worldwide. You also have an option of picking up your timepiece at our Geneva Boutique or at your preferred retailer.
Terms and Conditions
April 26, 2016
Czapek warrants the products for a period of three (3) years as of date of delivery to the final Customer. The warranty applies solely to the Czapek timepiece mentioned in the invoice. Customer shall never open a timepiece delivered by Czapek, even if he may have detected a defect. Should the piece be opened without Czapek’s authorization, the repair (or exchange) of the watch shall be invoiced to the Customer, even though the watch is still under warranty. If the storage conditions or the handling of the timepiece by the Customer should prove to be at fault, the After-Sales service costs will be invoiced to the Customer. If repairs are made within the warranty timeframe, Czapek shall pay all the necessary costs for the after-sale service (transport fees, insurances fees, repair fees, etc… If the repair is no longer within the warranty timeframe, all the aforementioned costs shall be paid by the Customer. In such a case, Czapek shall provide an estimate for the repair and shall give a delivery date. Once the estimate is accepted, Czapek shall repair the watch and return it. Customers shall not send back a watch without prior notice to Czapek by email and without a proper transport insurance. Czapek is sole in charge of the After-Sale Service in its location in Switzerland. To ensure the timepiece remains in excellent working order, Czapek recommends that the owner has a service carried out every 5 years. All other elements shall be defined according to the dispositions of the Swiss Code of Obligations. Execution of payment will be considered as acceptance of the T&C and order confirmation. A five-year warranty extension is available. Price upon request.
ANTARCTIQUE TERRE ADELIE SUBSCRIPTION TERMS AND CONDITIONS:
A deposit via Stripe is required to confirm your interest and order your watch. The amount of this deposit is 1’000.- CHF. As soon as your deposit is executed, we will send you a receipt for your advance payment which acts as the confirmation of your booking.
You will then have until July 15, 2020 or 14 days after the date of your deposit (whichever is the latest) to make amendments to your order (dial colors, strap color, personalized engraving). After this date you will not be able any more to cancel your order and to get a full refund (excluding banking or transfer fees).
Three weeks prior to the delivery of your Antarctique timepiece, we will send you your final invoice and ask you to proceed with the final payment. The deposit will be deducted from this invoice.
We expect to start delivering the first pieces on 10.10.2020. We will contact you as soon as your watch is ready to be shipped in order to organize its delivery. All orders are available for shipping worldwide. You also have the option of picking up your timepiece at our Geneva Boutique or at your preferred Czapek retailer. Prices in USD include the 3% cost for duty, the delivery in Connecticut and the shipment to your final destination.
We want you to be completely happy with the product you have ordered. If for any reason you are not satisfied, we will gladly accept your return notice within 14 days after receipt of the product. We will then within 5 working days issue a return authorization.
Please note that the product has to be returned within 10 days of the date of the return authorization (return period). Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Czapek will not accept any return if the timepiece shows signs of wear, or has been used or altered from its original condition in any way, or after the expiry of the 10-day return period.
A return in perfect conditions will result in the full refund less a transportation, insurance and administrative charge of CHF 500.- and the eventual personalization costs.
CZAPEK & Cie SA 18 rue de la Corraterie CH-1204 – Geneva Switzerland
Authenticity & Warranty
Service, Warranty & After-sales
One of the 3 founders of the revived Czapek, Sebastien, is a watchmaker expert in Timepieces After-Sales servicing, and we have put it as a central element of our long-term success. All Czapek Genève timepieces, sold through retail partners or directly, come with a 3 years international product warranty, one year more than the usual practice in the industry. Our watchmaker will personally take care of your After-Sales inquiries and will give you a prompt answer (10 days) regarding the servicing of your watch. On top of our own After-sales commitment, we have taken an extra commitment with Chronode, which will provide the movement after-sales components and repair service to our customers for a period of 15 years after the last order we make.
Preserving your Czapek For all mechanical timepieces, good maintenance is key to guarantee the long life of your Czapek. In order to ensure this, we recommend your Czapek be serviced every 4-5 years. In order to minimize wear of your Czapek we recommend the following:
- The Czapek Quai des Bergues and Place Vendôme collections are manually wound. Wind them until you meet significant resistance. Avoid over-winding the crown when winding. When the watch has reached maximum wind, the crown encounters severe resistance to further winding. Stop at this point. Be sure to follow the instructions of your timepiece.
- The Czapek Timepieces have a water resistance of 3 atmos (30 meters) for the gold versions and 5 atm (50 meters) for the Titanium and steel versions. Alligator straps are not water-resistant and will get torn quickly if you use your piece during aquatic activities. We recommend using our rubber strap for these activities, keeping in mind that diving activities should be done with diving watches.
- Avoid extreme temperature changes (above 50C or below -10C) as it might affect the metal components.
- Your timepiece is shock-resistant for everyday use, such as knocks and bumps. However, we strongly advise against exposing your Czapek to heavy shocks (such as might be encountered in sports).
- Avoid direct contact with chemical agents such as detergents and cosmetics, as they may negatively affect your watch or bracelet.
Contact details for Servicing your Czapek
We recommend you contact us directly, then send us your watch. Please find our contact information on the top of this page. Your watch will be serviced by our own technicians.
CZAPEK & CIE SA Commercial Register No. CH-280.3.015.165-7 Vat: CHE-412.202.274
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